First. I am sure that there are a lot of hard working people at Logitech, trying to make great products - this is not meant for them.
I bought the duet and it can't connect to mysqueezebox.com when my computer is off (all ports are open, it can ping and even see the ip address for mysqueezebox.com but the controller says that I am not registered). Called Logitech support here in Denmark and they apparently hung up on me after 25 min. (and no I am not one of those idiots who rants at people who is trying to help me). They never cared to call back although they asked for both my phone number and my email address. Called them again and was now treated in a most unprofessional rude way - he even yelled at me because I told him that I already tried the thing he was suggesting close to 30 times (resetting the unit). Guess what - it didn't solve the problem doing that again. Found this forum and someone from Logitech posted that I could PM him if I had problems with the duet. Well he doesn't allow PM..... so I found another Logitech person who did but he doesn't read his mail (although his account shows recent activity). Tries to send a mail to the European customer support but "During the next several days, Logitech will be transitioning our customer support e-mail system. Email support will not be available from August 30 until October 12." It is now October 16 and same message!!! How can it take more than two weeks to transitioning their customer support e-mail system - isn't that something other companies does doing the night or within a few days??? Got an email from the Danish support claiming that they haven't heard from me within 168 hours since they send me an answer so they changed the status to SOLVED!!?? (they never send me any answer and I have only contacted them via phone). I replied that my problem wasn't solved and got a reply that an account was created?? I asked them how this account was going to help me and got a mail "We have received your question. You will get an answer within 72 hours" - 4 days later (96 hours) and nothing! Ironic enough they send me another mail at the same time claiming how much they care about me and that they want to know how my experience with customer service has been! Well now you know!! This is INSANE!!! Stop wasting my time Logitech, my time is worth something. I have bought so many of your product through the years but this experience has changed my view on your company. My dream of buying both the Squeezebox Radio and Touch or any other product from Logitech has probably ended. I am going to return the Duet if I don't get some response from someone from Logitech very soon. -- Altec ------------------------------------------------------------------------ Altec's Profile: http://forums.slimdevices.com/member.php?userid=23276 View this thread: http://forums.slimdevices.com/showthread.php?t=69869 _______________________________________________ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
