Well I'm very sorry for you and that awful experience... So far I have nothing but great things to say about them, regarding to squeeze or Harmony remote... When first level (in my case France, or maybe from UK) can't reply, they send u to next level, and that was Canada for harmony (don't know for squeeze). I can't agree more about the fact it's, from my point of view, the best support ever encountered. I know, It won't solve your own problem, but it's a good start... "bon courage" Stephan
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