I was wondering if Logitech Support has helped anyone resolve a problem, without having to do a clean install of the software (slimerserver or squeezecenter).
I contacted them earlier this year with an issue, and they had only one answer: deletes all traces of the software and do a clean install. As this would mean losing all the various settings I have done to the server, and plugins, I really didn't want to do it. So I ignored them, and managed to find an answer elsewhere. Once someone told me what to look for in the log files, I tracked down a troublesome file in a music folder, deleted it, and everything worked fine again. I got the feeling that Logitech Support either didn't know how to really troubleshoot a problem (on a Mac anyway), or that they do - but telling people to wipe everything and start again is easier. I fear the latter is true, as this time the 'first tier' of support told me to do just that, without any attempt to track down the problem. I have now been promoted to the 2nd tier, and low and behold they are saying the exact same thing - before they have even attempted to find out what the problem really is. This kind of 'Support' might be normal in a Windows environment, but as a Mac user (and very long term slim devices customer) I find it shoddy and lazy. Has anyone managed to get real support from them? If so, could you let me have the name of the support staff who helped you? I am beginning to wonder if anyone there really understands the nuts and bolts of the software. Sorry if I sound riled - but I am. I do not consider this to be 'support' at all. -- snoogly ------------------------------------------------------------------------ snoogly's Profile: http://forums.slimdevices.com/member.php?userid=9155 View this thread: http://forums.slimdevices.com/showthread.php?t=45372 _______________________________________________ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
