snoogly;284052 Wrote: > I was wondering if Logitech Support has helped anyone resolve a problem, > without having to do a clean install of the software (slimerserver or > squeezecenter). > > I contacted them earlier this year with an issue, and they had only one > answer: deletes all traces of the software and do a clean install. As > this would mean losing all the various settings I have done to the > server, and plugins, I really didn't want to do it. So I ignored them, > and managed to find an answer elsewhere. Once someone told me what to > look for in the log files, I tracked down a troublesome file in a music > folder, deleted it, and everything worked fine again. > > I got the feeling that Logitech Support either didn't know how to > really troubleshoot a problem (on a Mac anyway), or that they do - but > telling people to wipe everything and start again is easier. I fear the > latter is true, as this time the 'first tier' of support told me to do > just that, without any attempt to track down the problem. I have now > been promoted to the 2nd tier, and low and behold they are saying the > exact same thing - before they have even attempted to find out what the > problem really is. > > This kind of 'Support' might be normal in a Windows environment, but as > a Mac user (and very long term slim devices customer) I find it shoddy > and lazy. > > Has anyone managed to get real support from them? If so, could you let > me have the name of the support staff who helped you? I am beginning to > wonder if anyone there really understands the nuts and bolts of the > software. > > Sorry if I sound riled - but I am. I do not consider this to be > 'support' at all.
This kind of support is the norm for any kind of equipment as it solves 90% of problems. My understanding - having monitored these forums for many years now - is that SD support is way way above what you get from most manufacturer support forums. YMMV. Touch wood I have NEVER had to contact SD support. But I've seen many happy customers who have. The same cannot be said for lots of manufacturers.... -- Phil Leigh You want to see the signal path BEFORE it gets onto a CD/vinyl...it ain't what you'd call minimal...SB3+Stontronics PSU - Altmann JISCO/UPCI - TACT RCS 2.2X with Good Vibrations S/W - MF X-DAC V3/X-PSU/X-10 buffer (Audiocomm full mods)- Linn 5103 - Linn Aktiv 5.1 system (6x LK140's, ESPEK/TRIKAN/KATAN/SEIZMIK 10.5), Townsend Supertweeters, Kimber & Chord cables ------------------------------------------------------------------------ Phil Leigh's Profile: http://forums.slimdevices.com/member.php?userid=85 View this thread: http://forums.slimdevices.com/showthread.php?t=45372 _______________________________________________ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
