on 5/11/09 9:04 PM, Cat Okita said: >>> They require that my hosts all have telnet installed on them, so I can >>> cut and paste a telnet session. >> Say yes, and send them SSH logs. They don't know the difference. > > -That- is a piece of patronizing bull****. I suppose one could as easily > say that you don't know EIGRP from BGP... (although I'll asume you do, > for arguments sake).
Here's the problem -- the people you're likely to be interacting with at AOL probably actually *won't* know the difference. Sure, there are people there that do, but not the front line helpdesk, and probably not the frontline Postmaster team. Likewise with EIGRP vs. BGP. If you're not a networking person, then I wouldn't expect you to know the difference. And the odds of you interacting directly with their networking people who would actually know the difference is -- you guessed it -- very, very low. > I'm mortally certain that many of us spent time doing helpdesk and > support duty, and there's no shortage of brains and knowledge on this > list! Yes, but there is a great deal of shortage of brains and knowledge on the front lines of the AOL helpdesk. They're not allowed to think. If they think, then they don't follow the script, and if they don't follow the script, then they get fired. I worked at AOL. I know how bloody freakin' clueless most of the frontline helpdeskers are. Yes, there are a few that have a clue, and they don't stay there for long -- if they're smart, they leave before they get fired. If they're not that smart, but they're smart enough to avoid getting fired, then they get promoted. -- Brad Knowles <[email protected]> If you like Jazz/R&B guitar, check out LinkedIn Profile: my friend bigsbytracks on YouTube at <http://tinyurl.com/y8kpxu> http://preview.tinyurl.com/bigsbytracks _______________________________________________ Discuss mailing list [email protected] http://lopsa.org/cgi-bin/mailman/listinfo/discuss This list provided by the League of Professional System Administrators http://lopsa.org/
