Wow, that is very upsetting, but I guess one thing that isn't much of
a consulation perhaps, but is at least true. For as many machines as
they've sold, I'm sure at least a couple will be hosed, but I think
the difference is how they handle it. The shipping thing can be tricky
and I suspect it has to do with rates and so forth. I own a set of
power tools and I called wanting to check on the battery packs and
come to learn that all 3 packs were to be returned because they might
explode. Now what a surprise and I've had the tools for 3 years or so.
Well the company sent me an e-mail with the packing label which I just
put on the box and its all paid for. So, it wasn't a big deal and glad
to have been able to get this done with no cost and headaches to me.
I hope Apple gets you a new machine out asap, but the idea being is
they will do what they can to make it right. I think that is what is
important and they didn't just jerk you around.
On Dec 19, 2007, at 10:33 PM, Cheryl Homiak wrote:
Ok, everybody, I know this isn't a usual thing with Apple, so I'm
not writing to gripe about them, but I'm so upset I just have to vent.
I was originally going to buy a intel mac mini on ebay and save a
little; it still would have been new but was apparently through a
reseller. However, after I payed for the mini and it hadn't shipped
a week later and the seller said it wouldn't ship until the next
week, I realized he was auctioning iatems before he actually
received them from Apple and I didn't think he should be taking
money for what he didn't already have. so I got my refund without
any problem and ordered from apple. On December 18th it shipped and
on December 19th--today--it arrived. Of course, I had the traqcking
number so I had awaited fed-ex with great anticipation. I got the
mini unpacked, plugged everything in, pushed the button--and NOTHING
HAPPENEd!!! Of course, I thought just what you are thinking--
something isn't plugged in tight--so I redid everything with same
results. I called Apple and they had me hold the button in for
several seconds after again unplugging and plugging everything.
Nothing; no chime, no sound, no single hint of electrical or
mechanical activity. You can imagine how upset I was. It took me
three phone calls back and much time on hold for them to finally
work out a way to just have Fed-ex pick up the package tomorrow;
they wanted to email me labels within 24 hours which I was going to
have to get printed and then placed on the boxes and originally they
even wanted me to get it to UPS--don't know why originally they also
wanted it to go through UPS. Anyway, I finally got someody who said
there would be no problem just getting fed-ex to pick it up and the
arrangements would all be made on apple's end. After they get it
back, they'll send me another one and I hear I'll get some discount
and surely the next one will work. But that's such a horrible
feeling--to plug everything in on a brand new machine, push the
button, and have deafening silence!!! Hope this never happens to any
of you. It's been hours and the box is all taped up again, but I
still feel like crying when I think about it!!!
--
Cheryl
"Where your treasure is,
there will your heart be also."
Scott Howell
[EMAIL PROTECTED]
