Yeah, I actually had a need to replace a ups with APC and they
actually cross-shipped at their expense the unit. I think most
companies want to do the right ting, I think at times it just takes
finding the employee who is willing to go the extra mile.
On Dec 20, 2007, at 1:17 PM, John Panarese wrote:
A few years ago where my youngest brother works, they took
delivery of eight machines and discovered that six of the eight or
something along those lines did not work. I believe it was Dell
from where they were purchased (at least I think it was Dell and
could be wrong), but the sales person wanted to put the blame on UPS
for the failures and not anything else. They told my brother's boss
to take it up with UPS as an insurance claim. Note that there was
no damage at all to any of the boxes that would even indicate the
shipping company's fault. Well, long story short, after a lot of
phone calls and emails and the basic threat of not doing business
with them any more and sending a second order of five machines back
for their money to be returned, suddenly, the six machines were
replaced.
I had a similar issue with a laptop for a customer that failed
out of the box. In that case, Fujitsu was quite accommodating in
getting the machine replaced by providing a call tag for UPS.
Take Care
John Panarese
On Dec 20, 2007, at 5:25 AM, Scott Howell wrote:
Wow, that is very upsetting, but I guess one thing that isn't much
of a consulation perhaps, but is at least true. For as many
machines as they've sold, I'm sure at least a couple will be hosed,
but I think the difference is how they handle it. The shipping
thing can be tricky and I suspect it has to do with rates and so
forth. I own a set of power tools and I called wanting to check on
the battery packs and come to learn that all 3 packs were to be
returned because they might explode. Now what a surprise and I've
had the tools for 3 years or so. Well the company sent me an e-mail
with the packing label which I just put on the box and its all paid
for. So, it wasn't a big deal and glad to have been able to get
this done with no cost and headaches to me.
I hope Apple gets you a new machine out asap, but the idea being is
they will do what they can to make it right. I think that is what
is important and they didn't just jerk you around.
On Dec 19, 2007, at 10:33 PM, Cheryl Homiak wrote:
Ok, everybody, I know this isn't a usual thing with Apple, so I'm
not writing to gripe about them, but I'm so upset I just have to
vent.
I was originally going to buy a intel mac mini on ebay and save a
little; it still would have been new but was apparently through a
reseller. However, after I payed for the mini and it hadn't
shipped a week later and the seller said it wouldn't ship until
the next week, I realized he was auctioning iatems before he
actually received them from Apple and I didn't think he should be
taking money for what he didn't already have. so I got my refund
without any problem and ordered from apple. On December 18th it
shipped and on December 19th--today--it arrived. Of course, I had
the traqcking number so I had awaited fed-ex with great
anticipation. I got the mini unpacked, plugged everything in,
pushed the button--and NOTHING HAPPENEd!!! Of course, I thought
just what you are thinking--something isn't plugged in tight--so I
redid everything with same results. I called Apple and they had me
hold the button in for several seconds after again unplugging and
plugging everything. Nothing; no chime, no sound, no single hint
of electrical or mechanical activity. You can imagine how upset I
was. It took me three phone calls back and much time on hold for
them to finally work out a way to just have Fed-ex pick up the
package tomorrow; they wanted to email me labels within 24 hours
which I was going to have to get printed and then placed on the
boxes and originally they even wanted me to get it to UPS--don't
know why originally they also wanted it to go through UPS.
Anyway, I finally got someody who said there would be no problem
just getting fed-ex to pick it up and the arrangements would all
be made on apple's end. After they get it back, they'll send me
another one and I hear I'll get some discount and surely the next
one will work. But that's such a horrible feeling--to plug
everything in on a brand new machine, push the button, and have
deafening silence!!! Hope this never happens to any of you. It's
been hours and the box is all taped up again, but I still feel
like crying when I think about it!!!
--
Cheryl
"Where your treasure is,
there will your heart be also."
Scott Howell
[EMAIL PROTECTED]
Scott Howell
[EMAIL PROTECTED]
