In message <[EMAIL PROTECTED]> nicforce <[EMAIL PROTECTED]> wrote:
>>>The domain is still listed as being owned by ME, >>>but is not under MY control ... Until the domain >>>goes through the redemption period, I'm still >>>the owner. > >No, you're the previous registrant of an expired domain with a >limited-time option to renew. Until and unless you exercise that >option, you have no rights to the domain or its records. Any >rights you may have had expired along with the registration. If >you want to recover your rights, renew the domain. Who's name is in the authoritative WHOIS listing in the Owner field? >>>Sure. And they'll especially like it when those name servers >>>are cached for an extra 72 hours after they pay and after I >>>reactivate the site. That's a BIG benefit to me and my >>>customers. > >Simple solution: Renew the domain name before it expires. I >don't really think it takes 72 hours in most cases, but we've >been telling folks they need to allow up to 72 hours for >reactivation to take place under the current system, anyway. It's a good theory. If you've ever worked customer service for a large company, you'll know it isn't reality. Companies, large and small, will forget to renew domains until the service dies. >>>Having an immediate answer isn't really all that helpful since >>>they still need to contact their RSP to renew. > >Current situation: >Customer goes to their web site and gets a DNS error. Customer >freaks out and sends me a nasty e-mail telling me what an idiot I >am for crashing his web site. Time passes. I receive the e-mail >and get all bummed out because my customer is yelling at me. I >do the necessary research and discover that the customer has >allowed his domain registration to expire. I reply to the >customer telling him he needs to renew the domain. Time passes. >Customer reads my e-mail (assuming he didn't do what about half >my customers do and log a support ticket using an e-mail address >from the expired domain). Customer renews the domain. > >Hypothetical New Situation: >Customer goes to the web site and sees a page explaining that the >domain registration has expired. Customer renews the domain. > > >The new situation seems better to me. Faster, easier, and I'm >less likely to get yelled at. However, if it's just a generic >404 page, it's no better and possibly worse than the old >situation. > >I agree that it would have been nice to have had more notice and >a better explanation than we received. I'll withold further >judgment until we do receive a detailed explanation. But the key difference is that for up to 72 hours after the customer renews, their website still tells the world that they're a deadbeat who didn't pay their bill. I consider that offensive and insulting, even if it's correct. Under the current system, domains will normally be responsive within 15-30 minutes of renewing. I tell customers "up to 72 hours", but the under-promise+over-deliver concept of customer service is great when you tell them 72 hours and the reality is 30 minutes. _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
