On Friday 19 May 2006 21:41, elliot noss wrote: > geotrust has talked with us. verisign has not at this point, nor can > they before closing. > > two comments. first, I would imagine that verisign is quite aware of > what you describe and felt the pain as a large portion of the > business swung from thawte to geotrust through us. I would view this > transaction as some form of mea culpa (or at least thea culpa to > bastardize a dead language!). > > second, to the extent that you do certs business and this is an issue > for you, we want to know about it. send your comments to > [EMAIL PROTECTED]
We don't do a whole lot of certificates, but the biggest issue for us by far is your web interface for this. It just sucks. My task "check on an order I placed with a view to either modifying it or placing similar (if all else fails)." Login - presented with a choice of two searches on the first page "Order Items" or "Services Sold" (Okay I know the difference, but do I really need the second one presented at all?). The search certificate order item, has a zillion search fields I don't care about, all the date fields are pre-populated so I have to check if they cover the period of interest. When I do the search the order item of interest isn't returned (Okay this seems to be a particular order, and a support request is in, but still it has failed to do the job). I eventually track down the order item, and view it, to get a screen that doesn't tell me anything more than the search results had. I can randomly send my contacts for certificates an email with their password, and all they can do it seems is "change their password". A search for everything (barely more than a handful of items takes long enough, that either the tables aren't indexed on relevant fields, or you have so much money by now you won't care anyway ;-). Order management has a lot of drop downs, for which I only get one choice, but does it default to the single choice? And as noted before the help pages are completely borked. Okay, perhaps we aren't the target market for the service, perhaps we should run it all though the new client interface. But we only use your service for certificates, because we have an account already in place, and it simplifies our lives (when it works, and it goes through in a straight forward fashion). We are no fans of Verisign here either. All we care about a certificate is the authority is pretrusted by the IE and Firefox, so the ultimate end users don't get scary warning boxes. A provider who also uses vaguely secure algorithms, and maintains a network architecture where certificates can be meaningfully revoked would be a bonus, but I'm jaundiced enough about the topic for this not to be an absolute requirement. _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
