A few days ago, I sent the following to this list from a different
address. It was never approved through the moderation queue, nor was it
rejected.
-- -- -- -- --
I opened a ticket via mail to reseller-support on 10/6 and got the
auto-reply promptly.
On 10/12, having heard nothing, I sent a ping saying "Hi?"
As the issue at hand might be something handled by sales, I cc'd [EMAIL
PROTECTED]
CoB 10/7 I'd heard nothing and left VM for sales saying "please call me
on Monday" and send more mail to the ticket and to sales.
Today, after sitting on hold with sales' HORRIBLE hold music (yeah, I
know, that's a matter of opinion. :) for 45 minutes, I left more VM, and
sent more mail.
Now I'm taking it public.
As the question at hand is one of cert pricing and "Why should I stay
with tucows for certs when the wholesale hear is more expensive than the
retail at other places", and a rapid reply of "our customer (reseller)
service actually cares about you" would've probably gone a long way,
this total non-responsiveness is NOT heartening in ANY way.
Is anyone hearing back from reseller-support@ or [EMAIL PROTECTED] Has anyone
gotten their VM returned?
Thanks,
JB (the other one)
-- -- -- -- --
(Just noticed the typo. Ick.)
A few hours after sending it, I received mail from someone in sales (in
reply to the ticket) telling me where I could find the wholesale pricing
for certs. I replied to that at 6:20 in the afternoon:
======
Thanks, but that wasn't the question.
In the original mail that opened the ticket, I said:
"
Question (and I've spent some time looking through the various archives
but haven't found anything... then again, the search functionalities are
really pretty weak, sorry to say): What is up with cert pricing??
If I go to directnic.net and look at their RETAIL prices, I get:
SSL Certificates
InstantSSL Pro PremiumSSL PremiumSSL Wildcard
Fee US$45.00 1 Year US$60.00 1 Year US$425.00 1 Year
Compared to my WHOLESALE prices of $70/$100/$100/$449
This disparity is disturbing. I /want/ to stay with tucows as my
single-source for this sort of thing, but at these price points, I don't
see how I can.
Thanks,
JB
"
What I need is a reply that says why my customers should be paying me
($70+my profit) for what they can get from DirectNIC for $45.
The difference between ($10+my profit) and (various bottom-of-the-barrel
domain houses) is MUCH easier to sell.
======
The next day, I sent the following:
======
So, I realize that it's only been 17 hours, and most of those were
outside normal business hours, but I gotta say that I was expecting a
more rapid reply to this than the one I haven't gotten yet.
I also have a sneaking suspicion that I only got the reply when I did
because of the nasty mail I sent to domains-gen (from a different
account) (which hasn't actually been approved yet, and which I'm going
to resend in a couple of hours, with this update added, from the proper
(subscribed, pre-approved) address.) and this idea is fairly
distressing, really.
I look forward to hearing from you soon,
======
That was yesterday, 11:30am. Nothing, another 17 hours later.
What the hell's going on here? I asked a simple question, if a fairly
annoyed one, on October _6_. 13 days later, I've received ONE answer,
and that wasn't even to the question I asked.
I used to feel like I could count on tucows to support my reselling, but
I've been really shaken in that belief over the past 2 weeks. My
customers are kinda pissed, too.
JB
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