Andrew, while you're at it, could you also please look into why my support ticket from August 26 with ID #6932-000607-8659\6078659 never got answered? I sent a follow-up on September 1st, still nothing. Then I gave up; it's not worth the aggravation. I hope this isn't becoming a trend.
-- Alex Bulan <[EMAIL PROTECTED]> Technical Operations Manager Korax Inc. On Thu, 19 Oct 2006, Andrew McCallum wrote: > I can only really speak to the support side of things, but we were a bit > backlogged so this may have contributed to delay but I'd like to dig > into it a bit. Could you send me the tracking ID's offlist? (in the > Subject of the auto-response) I'll see what I can find out. > > PS - I empathize with the choice in hold music, wouldn't be my > preference but not everyone enjoys my taste in hard techno... but I'll > see about getting it changed to something less generic/pacifying. > > - andrewm > > > JB Segal wrote: >> A few days ago, I sent the following to this list from a different >> address. It was never approved through the moderation queue, nor was it >> rejected. >> -- -- -- -- -- >> I opened a ticket via mail to reseller-support on 10/6 and got the >> auto-reply promptly. >> >> On 10/12, having heard nothing, I sent a ping saying "Hi?" >> >> As the issue at hand might be something handled by sales, I cc'd [EMAIL >> PROTECTED] >> >> CoB 10/7 I'd heard nothing and left VM for sales saying "please call me >> on Monday" and send more mail to the ticket and to sales. >> >> Today, after sitting on hold with sales' HORRIBLE hold music (yeah, I >> know, that's a matter of opinion. :) for 45 minutes, I left more VM, and >> sent more mail. >> >> Now I'm taking it public. >> >> As the question at hand is one of cert pricing and "Why should I stay >> with tucows for certs when the wholesale hear is more expensive than the >> retail at other places", and a rapid reply of "our customer (reseller) >> service actually cares about you" would've probably gone a long way, >> this total non-responsiveness is NOT heartening in ANY way. >> >> Is anyone hearing back from reseller-support@ or [EMAIL PROTECTED] Has >> anyone >> gotten their VM returned? >> >> Thanks, >> JB (the other one) >> -- -- -- -- -- >> (Just noticed the typo. Ick.) >> >> A few hours after sending it, I received mail from someone in sales (in >> reply to the ticket) telling me where I could find the wholesale pricing >> for certs. I replied to that at 6:20 in the afternoon: >> ====== >> Thanks, but that wasn't the question. >> >> In the original mail that opened the ticket, I said: >> >> " >> Question (and I've spent some time looking through the various archives >> but haven't found anything... then again, the search functionalities are >> really pretty weak, sorry to say): What is up with cert pricing?? >> >> If I go to directnic.net and look at their RETAIL prices, I get: >> SSL Certificates >> InstantSSL Pro PremiumSSL PremiumSSL >> Wildcard >> Fee US$45.00 1 Year US$60.00 1 Year US$425.00 1 Year >> >> Compared to my WHOLESALE prices of $70/$100/$100/$449 >> >> This disparity is disturbing. I /want/ to stay with tucows as my >> single-source for this sort of thing, but at these price points, I don't >> see how I can. >> >> Thanks, >> JB >> " >> >> What I need is a reply that says why my customers should be paying me >> ($70+my profit) for what they can get from DirectNIC for $45. >> >> The difference between ($10+my profit) and (various bottom-of-the-barrel >> domain houses) is MUCH easier to sell. >> ====== >> The next day, I sent the following: >> ====== >> So, I realize that it's only been 17 hours, and most of those were >> outside normal business hours, but I gotta say that I was expecting a >> more rapid reply to this than the one I haven't gotten yet. >> >> I also have a sneaking suspicion that I only got the reply when I did >> because of the nasty mail I sent to domains-gen (from a different >> account) (which hasn't actually been approved yet, and which I'm going >> to resend in a couple of hours, with this update added, from the proper >> (subscribed, pre-approved) address.) and this idea is fairly >> distressing, really. >> >> I look forward to hearing from you soon, >> ====== >> That was yesterday, 11:30am. Nothing, another 17 hours later. >> >> What the hell's going on here? I asked a simple question, if a fairly >> annoyed one, on October _6_. 13 days later, I've received ONE answer, >> and that wasn't even to the question I asked. >> >> I used to feel like I could count on tucows to support my reselling, but >> I've been really shaken in that belief over the past 2 weeks. My >> customers are kinda pissed, too. >> >> JB >> _______________________________________________ >> domains-gen mailing list >> [email protected] >> http://discuss.tucows.com/mailman/listinfo/domains-gen >> > > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen > _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
