Yup, it's all resolved and taken care of now.  Thanks to everyone who took 
part! :)

Cheers,
Alex

On Fri, 20 Oct 2006, Andrew McCallum wrote:

> Alex Bulan wrote:
>> Andrew, while you're at it, could you also please look into why my
>> support ticket from August 26 with ID #6932-000607-8659\6078659 never
>> got answered?  I sent a follow-up on September 1st, still nothing.
>> Then I gave up; it's not worth the aggravation.  I hope this isn't
>> becoming a trend.
>>
> It's a temporary trend if anything, with the ebb and flow of support
> volume and the health of the systems we support and the resulting load
> that comes our way.  I know in early September we were quite swamped
> (and I was conveniently on vacation, ha-ha!), but before I even arrived
> today people were already looking into your issue so you should hear
> something shortly.
>
> I'm curious if others have the same story -- let me know.  Bring out yer
> dead! (issues)
>
> -andrewm
>
>
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