In message <[EMAIL PROTECTED]> Andrew McCallum <[EMAIL PROTECTED]> wrote:
>Dave Warren wrote: >> In message <[EMAIL PROTECTED]> Peter >> <[EMAIL PROTECTED]> wrote: >> >> Sadly, no. Average email turn around for the dozen or so times I've >> attempted to contact support in the 7+ years I've been an RSP (or >> employed by an RSP) has increased each time I've had the need to contact >> support. > >Really? Only a dozen? I'm sure I've seen more emails from you than >that... (or maybe I'm thinking of mostly list traffic where you're >pretty active) Sorry, I'm counting issues only -- One email went back and forth several times regarding a CIRA issue due to my customer's inability to read his email within weeks of it going out. *sigh* Beyond that, I'm active on the lists and in other venues on and off. >Just speaking as someone on the inside and also on the front line, we've >had an increased load on support with the increase in products (new ones >and diversification of existing ones) as well as a few extended system >issues with some products, so this has definitely all contributed to >delayed responses at times. There's an ebb and flow to it, though for a >period it was admittedly pretty bad. (and on this side, especially >grueling) I can well imagine -- I do the support thing myself at my $DAYJOB, the RSP/hosting/internet side of things is >I'd say for anyone who has a hot issue, the best thing to do is give us >a shout at 1-800-371-6992 so we can chat about it. It might not be as >bad as you think, or hard to fix. I've answered phones long enough myself that I avoid calling unless the issue is urgent enough that I really need to address immediately. -- Dave Warren, MSN Instant Messenger: [EMAIL PROTECTED] Office: (403) 770-6140 Cell: (403) 690-3140 _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
