Andrew McCallum wrote:
> No there shouldn't be, especially a delay like that.  If you could send 
> me the headers offlist of the auto-response message I might be able to 
> see where the bump was.

FYI, I don't think I've ever gotten the auto-responder quickly enough to 
where it seems automated.  Usually it takes hours (or days on the 
extreme end) or more to get this.  I always assumed that the auto 
response was due to some action like accepting the ticket into the system.

I'll follow up w/you offlist on a couple examples.

> 
> -andrewm
> 
> jm wrote:
>> I recently sent an email to billing.  Took 2 or 3 days to get the tracking
>> #.
>>
>> response was prompt after that.
>>
>> Is their a reason tracking # auto replies aren't sent within moments of
>> receiving a request for info?
>>
>> josh
>>
>>
>> on 2/22/07 5:14 PM, Peter at [EMAIL PROTECTED] wrote:
>>
>>   
>>> Didn't even get a tracking ID ... guess there is a communication problem
>>> somewhere.  Will send one through another email address.
>>>
>>> Regards.
>>>
>>> Andrew McCallum <[EMAIL PROTECTED]> wrote in
>>> news:[EMAIL PROTECTED]:
>>>
>>>     
>>>> Oops, you've got the right address, though we try and keep it off the
>>>> list if we can so it doesn't get harvested.  We had a glut of emails
>>>> at the beginning of the week but we're through that, so it makes me
>>>> wonder what happened.  Could you send me the tracking ID from the
>>>> autoresponse?  That'll put me on the trail...
>>>>
>>>> -andrewm
>>>>
>>>>       
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Chris Scott
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