Today is the final straw, with the email quarantine messages redirecting to feb29.com. Unable to contact Tucows via phone, we have deleted all Email Defense accounts. Looking for an alternative... have access to the Google domain mail hosting service, may move some there.
Oscar RocketNet > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > Brian Curtis > Sent: Thursday, March 08, 2007 3:43 PM > To: [email protected] > Subject: [domains-gen] Email Defense (or lack thereof) > > Hello, > > First, I would like to voice our general disgust (as well as that of > our customers) with the recent changes to the Email Defense product. > Also, I have noticed a gradual decrease in performance ever since we > started using the service (when it was first released). While it is > still effective, it's not nearly that of the service we initially > started with. > > Second, I'd like to note that I've been on hold with reseller support > for no less than 45 minutes now, and continue to remain on hold as I > write this email. After 15 minutes, I turned on speaker phone and put > down the handset. I would not have lasted this long had the music > selection been some type of terrible elevator music. I am, however, > curious to see how long I will remain on hold... > > I finally received the voice of a human at reseller support... after > 55 minutes on hold. I've decided to send this message anyway, as I'd > like to hear if others are experiencing similar issues and how great a > problem it may be. Also, the person I spoke with sounded just as > disgusted as I did... > > On to the issues I attempted to address with my phone call. > > 1) We're seeing an increase in UCBE that is bypassing the EDS system > altogether. I realize that this is indeed a possibility as one only > needs to use the final destination MX record. However, as I mentioned > above, we've been using EDS since it's availability from Tucows, and > prior to that we were on a test platform directly with MX Logic for at > least two months. > > I don't understand why there would be an increase in UCBE that is > being delivered directly. We have not made any changes to our MX > record in some time, and the only record listed for our domains with > EDS is that of the EDS system. Also, the increase of direct delivery > UCBE seems to coincide with the migration to the Tucows-provided > platform. > > > 2) Much of the UCBE that is going through the EDS system, but not > being tagged as spam, is marked with a spam score of 2. I'd have to > say at least 20-25% of the UCBE let through the EDS system has this > exact spam score value. > > None of these messages show any similarities. > > > 3) Will attachment filtering be added back into the product? Many of > our customers appreciated this feature and put it to good use in the > past. Needless to say, it's one of the first questions I'm asked when > one of our customers call about the new system. > > > I've been pursuing alterative / competitive services. So far the only > hold-back is the feature to price ratio of the product provided by > Tucows. However, we're starting to ask ourselves if all the problems > that have been occurring and the calls we continue to handle as a > result (for the better part of a week now) are worth the price > difference in the end. > > Thankfully, most of our customer relationships are rather personal and > we're able to explain to them that the problems are being worked on. > However, this can only go on for so long. I can't imagine how this > email would read if our customers weren't as understanding as they > are. Also, I can only hope that they continue to be as forgiving, > should we forge ahead with Tucows EDS and additional problems arise. > > Is there a light at the end of the tunnel? > > -- > Best regards, > > Brian Curtis > > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
