Brian Curtis wrote: > Hello, <snip>
> On to the issues I attempted to address with my phone call. > > 1) We're seeing an increase in UCBE that is bypassing the EDS system > altogether. I realize that this is indeed a possibility as one only > needs to use the final destination MX record. However, as I mentioned > above, we've been using EDS since it's availability from Tucows, and > prior to that we were on a test platform directly with MX Logic for at > least two months. Same thing here and also reported by our customers. Even worse is that they see *less* spam being quarantined than before and are worried messages are being lost and/or rejected. At first, we thought this was due to the migration setting all domains to deny high likelihood spam. But even after we went through each domain and set them to quarantine we're not seeing much change. > I don't understand why there would be an increase in UCBE that is > being delivered directly. We have not made any changes to our MX > record in some time, and the only record listed for our domains with > EDS is that of the EDS system. Also, the increase of direct delivery > UCBE seems to coincide with the migration to the Tucows-provided > platform. One thing I've noticed is that many actual opt-in newsletters that were being quarantined before are now being delivered. For some of our domains, this is a noticeable source of the increase. Unfortunately, there is still more spam getting through than before. Even worse, much of that which gets through would be handled by two simple tests: making sure the sending server HELOs as a hostname and checking against a DNSBL that lists dynamic addresses. > > 2) Much of the UCBE that is going through the EDS system, but not > being tagged as spam, is marked with a spam score of 2. I'd have to > say at least 20-25% of the UCBE let through the EDS system has this > exact spam score value. > > None of these messages show any similarities. I thought it was just me that noticed this... Even a few Tucows communications have had a score of 2. > 3) Will attachment filtering be added back into the product? Many of > our customers appreciated this feature and put it to good use in the > past. Needless to say, it's one of the first questions I'm asked when > one of our customers call about the new system. > > > I've been pursuing alterative / competitive services. So far the only > hold-back is the feature to price ratio of the product provided by > Tucows. However, we're starting to ask ourselves if all the problems > that have been occurring and the calls we continue to handle as a > result (for the better part of a week now) are worth the price > difference in the end. If you're not set on a hosted service and want to run it yourself, check out Can-It from Roaring Penguin. -- Chris Scott Adaptive Hosting Solutions, Inc. | Blogzerk - blog hosting http://www.adaptivehostingsolutions.com/ | http://www.blogzerk.com/ _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
