Yeeeeahhh.... it's definitely been a ride here, and we're trying to get to everyone the best we can thought at times it was pretty heavy. (just an aside, my phone queue is empty at the moment, so you'll get me if you call in, though just by voicing this I may create a queue...) I just sent out an update that hilights some of the top problems that are on the go and ones that should be fixed.
Brian Curtis wrote: > First, I would like to voice our general disgust (as well as that of > our customers) with the recent changes to the Email Defense product. > Also, I have noticed a gradual decrease in performance ever since we > started using the service (when it was first released). While it is > still effective, it's not nearly that of the service we initially > started with. > I'm not sure if it's us, or just the nature of spam. I have other filters on another address I use and it's squeaking through more often that not. (sorry I don't have a better answer, we're looking into this though) > Second, I'd like to note that I've been on hold with reseller support > for no less than 45 minutes now, and continue to remain on hold as I > write this email. After 15 minutes, I turned on speaker phone and put > down the handset. I would not have lasted this long had the music > selection been some type of terrible elevator music. I am, however, > curious to see how long I will remain on hold... It's true, at times the hold can be pretty high, though I'm glad people are enjoying the music... I hate to be on hold with Yanni in my ear. We're getting some new people into OpenSRS and this should help with handling peak load once we cram them full of EMD2 info. Nothing gets you learnin' like trial by fire... > I don't understand why there would be an increase in UCBE that is > being delivered directly. We have not made any changes to our MX > record in some time, and the only record listed for our domains with > EDS is that of the EDS system. Also, the increase of direct delivery > UCBE seems to coincide with the migration to the Tucows-provided > platform. > So spam's delivered directly to your server? I'm not sure how they would get your host actually... it reminds me of the situation that happened when the old system went into place, and spammers had cached MX records for a bunch of domains and were going straight to the old server. I can think of 3 ways of locking it down: - Blacklist everything and whitelist our delivering servers (64.97.158.0/24) - Change the port (hold off on this one, we haven't quite nailed the bug for alternative ports yet) - Change the hostname to a new one > 2) Much of the UCBE that is going through the EDS system, but not > being tagged as spam, is marked with a spam score of 2. I'd have to > say at least 20-25% of the UCBE let through the EDS system has this > exact spam score value. > > None of these messages show any similarities. > If you still have them, bounce the emails (body and full headers) to [EMAIL PROTECTED] so we can teach the system new tricks. > 3) Will attachment filtering be added back into the product? Many of > our customers appreciated this feature and put it to good use in the > past. Needless to say, it's one of the first questions I'm asked when > one of our customers call about the new system. > I'm not entirely sure where this is on the product roadmap but I'll check. > Is there a light at the end of the tunnel? > Yes, absolutely. Hopefully I answered most questions, though there are some I'm going to have to get more information about. -andrewm _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
