Dear David ... We hope to have the issues with delayed response from support addressed in a very short timeframe. In addition to the problems you've all experienced with email defense, we don't want to add a lack of communication & responsiveness to the mix. New bodies are coming online in a very short timeframe & we're also stealing bodies from other internal departments to help us address the backlog. In the interim, if you have an urgent escalation or issue that needs immediate attention & you've not received a response from support in a timely manner, contact me directly & I'll ensure that I get someone on it.
Sincerely, Hutch ------------------------------------------ Tucows Inc. Hutch Morzaria Director Technical Support [EMAIL PROTECTED] 96 Mowat Avenue Toronto, ON Canada M6K 3M1 ------------------------------------------ -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Maynard Sent: Monday, March 12, 2007 1:17 PM To: [email protected] Cc: OutServ Support Subject: [domains-gen] Email/email defense/no support Like many others, I am reaching the end of my rope when it comes to the Tucows email services. For over a week now, one of our customers who uses the hosted email product has reported that they have serious problems getting through to sbcglobal.net. (They have been getting "email delayed" errors with mail going undelivered for days. I wrote to support a week ago and only received the automated response. We have another customer who decided today to move their email service to another provider after months of problems sending mail to different domains from the Tucows servers. The email defense problems and the bogus quarantine reports pushed them over the edge. To illustrate just how bad it is, they are moving back to a provider who left them without service for weeks without any way to contact them. I guess I won't have to worry about it too long since we only have a few customers using the Tucows email and they have all "had it." We do have to find an alternative for one of them who has several small domains. We may just end up doing it in-house since we already run a large mail backend for another customer. I just wanted to avoid having to write all of the pretty quarantine managment and user interface features for something that isn't our main business. In the meantime, is there some better way to receive support than to writing to the black hole address? If I have to spend hours on hold it's quickly going to become a service that I can't afford to use. -- David P Maynard, www.outserv.net <http://www.outserv.net/> Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> , Tel: +1 512 977 8918, Fax: +1 512 853 9476 -- _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
