I'll also add that we have a pretty active discuss list for email defense issues over here: http://tinyurl.com/25p8np
thanks Kim On 15-Mar-07, at 10:20 AM, Hutch Morzaria wrote: > Dear David ... We hope to have the issues with delayed response > from support > addressed in a very short timeframe. In addition to the problems > you've all > experienced with email defense, we don't want to add a lack of > communication > & responsiveness to the mix. New bodies are coming online in a > very short > timeframe & we're also stealing bodies from other internal > departments to > help us address the backlog. In the interim, if you have an urgent > escalation or issue that needs immediate attention & you've not > received a > response from support in a timely manner, contact me directly & > I'll ensure > that I get someone on it. > > Sincerely, > > Hutch > > ------------------------------------------ > Tucows Inc. > Hutch Morzaria > Director Technical Support > [EMAIL PROTECTED] > 96 Mowat Avenue > Toronto, ON > Canada M6K 3M1 > ------------------------------------------ > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of David > Maynard > Sent: Monday, March 12, 2007 1:17 PM > To: [email protected] > Cc: OutServ Support > Subject: [domains-gen] Email/email defense/no support > > Like many others, I am reaching the end of my rope when it comes to > the > Tucows email services. For over a week now, one of our customers > who uses > the hosted email product has reported that they have serious problems > getting through to sbcglobal.net. (They have been getting "email > delayed" > errors with mail going undelivered for days. I wrote to support a > week ago > and only received the automated response. > > We have another customer who decided today to move their email > service to > another provider after months of problems sending mail to different > domains > from the Tucows servers. The email defense problems and the bogus > quarantine reports pushed them over the edge. To illustrate just > how bad it > is, they are moving back to a provider who left them without > service for > weeks without any way to contact them. > > I guess I won't have to worry about it too long since we only have > a few > customers using the Tucows email and they have all "had it." We do > have to > find an alternative for one of them who has several small domains. > We may > just end up doing it in-house since we already run a large mail > backend for > another customer. I just wanted to avoid having to write all of > the pretty > quarantine managment and user interface features for something that > isn't > our main business. > > In the meantime, is there some better way to receive support than > to writing > to the black hole address? If I have to spend hours on hold it's > quickly > going to become a service that I can't afford to use. > > -- > David P Maynard, www.outserv.net <http://www.outserv.net/> > Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> , Tel: > +1 512 977 > 8918, Fax: +1 512 853 9476 > -- > > > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen > > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen Kim Phelan Director, Product Management Tucows Inc. [EMAIL PROTECTED] _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
