jm wrote: > To Tucows, Thurs. March 15. 2007 > > I've got some tech questions, ... so: > > What's the estimated waiting time on the phone these days? > Generally it's not too bad now -- as of this moment the queue is empty.
> e.g. between 9-12 a.m. EST. 12-2. 2-4. 4-close. > what time is closing these days for phone support? > Officially we have phone support Monday-Friday 8am-8pm but I'm here until about 9pm. There's usually unofficial phone support on the weekends (9-5pm) as well. > Does the phone system give a guesstimated wait time when you phone in? > No it's not that fancy unfortunately :( We've been getting good reviews on the hold music, though. > What is the estimated reply time on emails? > Currently it's sitting around 9 days or so, so if anyone calls in who's emailed as well, PLEASE let us know the tracking ID's so we can kill your tickets -- no need to do double work. (actually, just to help with some cleanup, if you've called in but also sent an email, let me know the tracking ID's so I can yank them) -andrewm _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
