> > ... So let me tell you how a repudiable spend is going to work. > > That was an excellent explanation! > > I am not quite clear about how the system would handle the new > potential for purchaser fraud though, specifically, receiving the goods > and then repudiating the charge anyway.
In the bare bones reversible spend system, the buyer receives an email with a link to a 'complaints / chargeback' page. I would really leave this open to the merchant, and have him take responsibility how he handles his complaints and chargeback requests. Because different businesses probably require different approaches in this respect. Just putting a 'Reverse the payment' button there, is probably not a good idea in many cases, it would be almost like inviting the customer to take his money back as soon as the goods are in his possession. So, we will have to be creative there, and make it not too easy for the customer to reverse the payments. At the very least you will probably want to set up a form on the complaints page, where the customer has to fill the specifics about his problems with the product. After he fills and submits this form, you can present him with a page that has the 'Reverse' button. To make it even tougher, the merchant may decide to review this filled out complaints form and get in touch with the customer , before the chargeback button is made available to the buyer. This will already offer pretty good protection, and is a way to prevent unnecessary chargebacks, because the client may indeed have honest complaint about the product, for example damaged during transport.. This are only a few examples how to handle chargebacks. The merchant could even let a specialised third party take care of this. Just the bare bones system allows for this flexibility, and by leaving the responsibility on the merchant I do not need a lot of personel to take care of this. And we will need to take care that the merchant is not cheating and uses the system without actually offering any chargeback possibility. Danny --- You are currently subscribed to e-gold-list as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] Use e-gold's Secure Randomized Keyboard (SRK) when accessing your e-gold account(s) via the web and shopping cart interfaces to help thwart keystroke loggers and common viruses.
