I have been trying to get to the sales people at Peregrine because I'm in
the market for a new Translator. Even they will not respond to repeated
requests. I guess I'll buy something else without having seen Harbinger,
but its crazy because the folks who work here have experience with it, so it
would be the natural choice. Bizarre.
-----Original Message-----
From: Debbie Noyes [mailto:[EMAIL PROTECTED]]
Sent: Thursday, October 05, 2000 4:56 PM
To: [EMAIL PROTECTED]
Subject: Re: Harbinger Support
This topic was discussed quite a lot this past week.
Do any Harbinger/Peregrine representatives read this listing? Do you have
any suggestions for resoultion to help desk calls not being responded to?
Members of this list have concerns and want/need to get their job done. Why
not help all the users who are trying to use your product and may be
migrating up to the new eV5 version?
I actually found a person on the help desk who worked with me until a
resoultion was reached, and called back to check how it was working. She
has provided wonderful support and I'm ready to write a letter to supervisor
regarding her complete effort..that's how all support people need to be and
if not they should be trained properly.
One suggestion....add a survey page regarding customer support to the
Harbinger/Peregrine web site and review and respond to comments daily...show
the customers that you want us to remain customers and OPEN up the means of
communication!!!
----- Original Message -----
From: Carl Galgano <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, October 04, 2000 7:55 PM
Subject: Re: Harbinger Support
> Sure, they are going to continue support AS LONG AS you pay for the eV5
> upgrade by Dec 15th 2000. So, big deal they are extending support through
> 2001. How would you feel if you bought version 3 in January. I think
> Harbinger's customers should tell Harbinger/Peregrine, this is not good
> enough, it still forces you to make a decision. Most of my client did not
> budget for this, this year. Tell your sales reps (if you can get them),
> loud and clear that this is a great opportunity to look at what other
> products are in the marketplace. I think the strategy stinks for
> Harbinger's customers. I'm sure my VAR agreement will be cancelled after
> these postings, and be sure if it is, you guys will be the first to know.
> cjg
>
>
> Carl J. Galgano
> EDI Consulting Services, Inc.
> 540 Powder Springs Street, Suite C19
> Marietta, GA 30064
> (770) 422-2995 - voice
> (419) 730-8212 - fax
> mailto:[EMAIL PROTECTED]
> http://www.ediconsulting.com
> AS400 EDI, Networking, E-Commerce and Communications Consulting and
> Implementation
> http://www.icecreamovernight.com
> Premium Ice Cream Brands shipped Overnight
>
> "You ain't gonna learn what you don't want to know" - rw
>
> -----Original Message-----
> From: Electronic Data Interchange Issues
> [mailto:[EMAIL PROTECTED]]On Behalf Of Fred Piaskowski (IT)
> Sent: Wednesday, October 04, 2000 12:38 PM
> To: [EMAIL PROTECTED]
> Subject: Re: Harbinger Support
>
>
> This discussion about support has been very enlightening. Based on it, I
> think that Harbinger will be left out of our short list when we start
> looking around for a b2b solution next year.
> Thanks to you all for sharing your experiences and comments.
> Please no sales calls.
> -----Original Message-----
> From: MaryAnn Martin [mailto:[EMAIL PROTECTED]]
> Sent: Wednesday, October 04, 2000 9:02 AM
> To: [EMAIL PROTECTED]
> Subject: Re: Harbinger Support
>
>
> I agree, Carl. Premenos support was very easy to work with even though it
> sometimes took 24 hours to get back with you. Peregrine/Harbinger's
> decision to get everyone over to the new version of their software by
> orphaning the old product seemed a bit harsh. We did learn, however that
> due to the conversion challenges, they are continuing support for the old
> product until the end of 2001 instead of 2000 so current customers don't
> have to rush the conversion.
>
> ----- Original Message -----
> From: Carl Galgano <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Tuesday, October 03, 2000 7:42 PM
> Subject: Re: Harbinger Support
>
>
> Folks:
> This is a sad (but probably true) assessment of Harbinger's support. We
are
> a VAR for Harbinger from the old Premenos days on the AS400. Premenos was
> one class act, excellent product and consistent support. I am sorry to
say
> that I also do not feel the same way regarding Harbinger. I am also
miffed
> about the way products are obsoleted, even after you pay maint. fees for
> years and you are "encouraged" to "migrate" to a newer product. It is
> arrogant for a software vendor to define what they think the customers
needs
> should be, and then shove it down their throats. I thought only the
> government thought "they knew better", but Harbinger is right up there.
> cjg
>
>
> Carl J. Galgano
> EDI Consulting Services, Inc.
> 540 Powder Springs Street, Suite C19
> Marietta, GA 30064
> (770) 422-2995 - voice
> (419) 730-8212 - fax
> mailto:[EMAIL PROTECTED]
> http://www.ediconsulting.com
> AS400 EDI, Networking, E-Commerce and Communications Consulting and
> Implementation
> http://www.icecreamovernight.com
> Premium Ice Cream Brands shipped Overnight
>
> "You ain't gonna learn what you don't want to know" - rw
>
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