This discussion about support has been very enlightening. Based on it, I
think that Harbinger will be left out of our short list when we start
looking around for a b2b solution next year.
Thanks to you all for sharing your experiences and comments.
Please no sales calls.
-----Original Message-----
From: MaryAnn Martin [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, October 04, 2000 9:02 AM
To: [EMAIL PROTECTED]
Subject: Re: Harbinger Support
I agree, Carl. Premenos support was very easy to work with even though it
sometimes took 24 hours to get back with you. Peregrine/Harbinger's
decision to get everyone over to the new version of their software by
orphaning the old product seemed a bit harsh. We did learn, however that
due to the conversion challenges, they are continuing support for the old
product until the end of 2001 instead of 2000 so current customers don't
have to rush the conversion.
----- Original Message -----
From: Carl Galgano <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, October 03, 2000 7:42 PM
Subject: Re: Harbinger Support
Folks:
This is a sad (but probably true) assessment of Harbinger's support. We are
a VAR for Harbinger from the old Premenos days on the AS400. Premenos was
one class act, excellent product and consistent support. I am sorry to say
that I also do not feel the same way regarding Harbinger. I am also miffed
about the way products are obsoleted, even after you pay maint. fees for
years and you are "encouraged" to "migrate" to a newer product. It is
arrogant for a software vendor to define what they think the customers needs
should be, and then shove it down their throats. I thought only the
government thought "they knew better", but Harbinger is right up there.
cjg
Carl J. Galgano
EDI Consulting Services, Inc.
540 Powder Springs Street, Suite C19
Marietta, GA 30064
(770) 422-2995 - voice
(419) 730-8212 - fax
mailto:[EMAIL PROTECTED]
http://www.ediconsulting.com
AS400 EDI, Networking, E-Commerce and Communications Consulting and
Implementation
http://www.icecreamovernight.com
Premium Ice Cream Brands shipped Overnight
"You ain't gonna learn what you don't want to know" - rw
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