There is a God who is protecting you .. count your blessings, do not complaint, be
assure you are not missing much good, just the hassle that is to come if you purchase
it..
WDM
-----Original Message-----
From: Gosling, Ceri [mailto:[EMAIL PROTECTED]]
Sent: Thursday, October 05, 2000 6:44 PM
To: [EMAIL PROTECTED]
Subject: Re: Harbinger Support
I have been trying to get to the sales people at Peregrine because I'm in
the market for a new Translator. Even they will not respond to repeated
requests. I guess I'll buy something else without having seen Harbinger,
but its crazy because the folks who work here have experience with it, so it
would be the natural choice. Bizarre.
-----Original Message-----
From: Debbie Noyes [mailto:[EMAIL PROTECTED]]
Sent: Thursday, October 05, 2000 4:56 PM
To: [EMAIL PROTECTED]
Subject: Re: Harbinger Support
This topic was discussed quite a lot this past week.
Do any Harbinger/Peregrine representatives read this listing? Do you have
any suggestions for resoultion to help desk calls not being responded to?
Members of this list have concerns and want/need to get their job done. Why
not help all the users who are trying to use your product and may be
migrating up to the new eV5 version?
I actually found a person on the help desk who worked with me until a
resoultion was reached, and called back to check how it was working. She
has provided wonderful support and I'm ready to write a letter to supervisor
regarding her complete effort..that's how all support people need to be and
if not they should be trained properly.
One suggestion....add a survey page regarding customer support to the
Harbinger/Peregrine web site and review and respond to comments daily...show
the customers that you want us to remain customers and OPEN up the means of
communication!!!
----- Original Message -----
From: Carl Galgano <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, October 04, 2000 7:55 PM
Subject: Re: Harbinger Support
> Sure, they are going to continue support AS LONG AS you pay for the eV5
> upgrade by Dec 15th 2000. So, big deal they are extending support through
> 2001. How would you feel if you bought version 3 in January. I think
> Harbinger's customers should tell Harbinger/Peregrine, this is not good
> enough, it still forces you to make a decision. Most of my client did not
> budget for this, this year. Tell your sales reps (if you can get them),
> loud and clear that this is a great opportunity to look at what other
> products are in the marketplace. I think the strategy stinks for
> Harbinger's customers. I'm sure my VAR agreement will be cancelled after
> these postings, and be sure if it is, you guys will be the first to know.
> cjg
>
>
> Carl J. Galgano
> EDI Consulting Services, Inc.
> 540 Powder Springs Street, Suite C19
> Marietta, GA 30064
> (770) 422-2995 - voice
> (419) 730-8212 - fax
> mailto:[EMAIL PROTECTED]
> http://www.ediconsulting.com
> AS400 EDI, Networking, E-Commerce and Communications Consulting and
> Implementation
> http://www.icecreamovernight.com
> Premium Ice Cream Brands shipped Overnight
>
> "You ain't gonna learn what you don't want to know" - rw
>
> -----Original Message-----
> From: Electronic Data Interchange Issues
> [mailto:[EMAIL PROTECTED]]On Behalf Of Fred Piaskowski (IT)
> Sent: Wednesday, October 04, 2000 12:38 PM
> To: [EMAIL PROTECTED]
> Subject: Re: Harbinger Support
>
>
> This discussion about support has been very enlightening. Based on it, I
> think that Harbinger will be left out of our short list when we start
> looking around for a b2b solution next year.
> Thanks to you all for sharing your experiences and comments.
> Please no sales calls.
> -----Original Message-----
> From: MaryAnn Martin [mailto:[EMAIL PROTECTED]]
> Sent: Wednesday, October 04, 2000 9:02 AM
> To: [EMAIL PROTECTED]
> Subject: Re: Harbinger Support
>
>
> I agree, Carl. Premenos support was very easy to work with even though it
> sometimes took 24 hours to get back with you. Peregrine/Harbinger's
> decision to get everyone over to the new version of their software by
> orphaning the old product seemed a bit harsh. We did learn, however that
> due to the conversion challenges, they are continuing support for the old
> product until the end of 2001 instead of 2000 so current customers don't
> have to rush the conversion.
>
> ----- Original Message -----
> From: Carl Galgano <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Tuesday, October 03, 2000 7:42 PM
> Subject: Re: Harbinger Support
>
>
> Folks:
> This is a sad (but probably true) assessment of Harbinger's support. We
are
> a VAR for Harbinger from the old Premenos days on the AS400. Premenos was
> one class act, excellent product and consistent support. I am sorry to
say
> that I also do not feel the same way regarding Harbinger. I am also
miffed
> about the way products are obsoleted, even after you pay maint. fees for
> years and you are "encouraged" to "migrate" to a newer product. It is
> arrogant for a software vendor to define what they think the customers
needs
> should be, and then shove it down their throats. I thought only the
> government thought "they knew better", but Harbinger is right up there.
> cjg
>
>
> Carl J. Galgano
> EDI Consulting Services, Inc.
> 540 Powder Springs Street, Suite C19
> Marietta, GA 30064
> (770) 422-2995 - voice
> (419) 730-8212 - fax
> mailto:[EMAIL PROTECTED]
> http://www.ediconsulting.com
> AS400 EDI, Networking, E-Commerce and Communications Consulting and
> Implementation
> http://www.icecreamovernight.com
> Premium Ice Cream Brands shipped Overnight
>
> "You ain't gonna learn what you don't want to know" - rw
>
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