Re: Sterling Commerce and AT&T

[Weideman, Drake]

Title: Sterling Commerce and AT&T

Shannon,             I have been in Support for quite a few years now, and I have had quite a few opportunities to interface with the support groups at both Sterling Commerce and at AT&T. I have always found both groups to answer the phone promptly, and in most cases the support people have been both knowledgeable and helpful. I have had more unpleasant occurrences with Sterling Commerce, but that could have potentially been because I was working for a competitor (Supply Tech, then Harbinger).  I had several instances (with customers on the line conferenced in) where the analyst at Sterling told us a re-profiling change would occur, yet we would have to call back, sometimes 3-4 times before the change would actually take place…and these instances would last over the course of more than 2 days…worst case it took a week. However, these seemed to be the exceptions, not the rule. Sterling Commerce also seemed to need more setup parameters that could go wrong (you would have to have a correct Supertracs value, and also know a Super code value…both of which needed to be supplied by Commerce, and they would occasionally be balky when giving those out.)   AT&T was very simple to implement, and I personally have never had an issue with their support folks. In both cases the networks themselves have been very reliable, with little or no downtime over the course of a year. That’s my two cents worth J   -----Original Message----- From: Shannon Vaughan [mailto:[EMAIL PROTECTED]] Sent: Monday, October 30, 2000 1:18 PM To: [EMAIL PROTECTED] Subject: Sterling Commerce and AT&T   Hi all, I am looking for feedback from anyone who is using (or has used) Sterling Commerce and/or AT&T as their VAN. How reliable are they? How quickly/accurately do they respond to customer questions? How well do they compare against each other? etc. Whether you have praise for them or horror stories about them,  I'd like to hear your two cents worth. thanks in advance, Shannon Vaughan Programmer/EDI Analyst M.G.A. Inc. [EMAIL PROTECTED] "The views, opinions, and judgments expressed in this message are solely those of the author.  The message contents have not been reviewed or approved by Movie Gallery."