What a fiasco. I would hate to be working at GXS now. I assume that
facility is a high 9s facility they are looking at availability of 92% for
this month. This is the second time I've heard of weather water flooding
causing a high availability data center outage, the other two one I've seen
is an accidental Halon release and air conditioner condensation water
leakage. From the tides of push and pull of data consolidation/segregation
looks like GXS consolidated their data in one location, but suffered to an
environmental risk. I think Sterling has a 'sterling' availability
record, only now of two system outages since they've been in business.
Wonder if GEIS is suffering contractually to customers with guaranteed
uptimes.
Regards,
-Steve
"kendzierskiv"
To: EDI-L
<[EMAIL PROTECTED]> cc:
Subject:
[EDI-L] GXS
04/04/2005 04:08 PM
Here is the last EMAIL I received from GXS:
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Monday, April 04, 2005 2:49 PM
To: [EMAIL PROTECTED]
Subject: GXS ECSC Client Notification: Service Alert-UPDATE 4/4/05-
3:45pm
ECSC Update as 3:45 PM: ECSC applications still tentatively planned
to be back online Tuesday morning by 6am. We will continue to monitor
the situation very closely and will provide updates as available and
every hour.
As we anticipate the systems being brought back online tomorrow
morning we are asking for our customers' help now in our preparation
for completing the needed audits. We would like to have you send the
following information to your assigned ECSC Program Manager:
>From the ECSC clients we will need:
1.Last files sent to GXS successfully - date/time stamps, reference
numbers
2.Last files received from GXS successfully - date/time stamps,
reference numbers
Technical resource we can contact to verify file transfers (could be
during non-business hours)
3.If possible, list of all files sent/received since Friday April 1,
NOON ET.
For any directly connected TPs (non VAN including AS2):
1.Last files sent to GXS - date/time stamps, reference numbers
2.Last files received from GXS - date/time stamps, reference numbers
Technical resource we can contact to verify file transfers (could be
during non-business hours)
3. If possible, list of all files sent/received since Friday April 1,
NOON ET.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Monday, April 04, 2005 12:43 PM
To: [EMAIL PROTECTED]
Cc: [EMAIL PROTECTED]
Subject: GXS Client Notification: Service Alert-UPDATE 4/4/05-
12:30p.m.
ET
GXS Client Services Notification Announcement
April 04, 2005
Issued at 12:30PM ET
Services Affected: Interchange Services, Service Center, Order
Lifecycle
Visibility and TradeWeb. This outage does not affect GXS EDI*Express
or
Tradanet systems, however, it does affect interconnect traffic.
Event Overview: At 3:30am ET Sunday morning, the primary storage area
network system that supports many of GXS' transaction messaging and
application services experienced a severe outage, caused by water
seepage
resulting from unusual high-winds, heavy rains and thunderstorms.
The
outage affected a portion of our Class-A SAS-70 hardened data center
located in Cleveland, Ohio. GXS engineering teams and support
personnel
from the storage area network equipment vendor immediately
coordinated
efforts working towards full problem resolution upon notification of
the
outage. All teams immediately began performing assessments, system
integrity maintenance and hardware replacement. GXS has been
coordinating with interconnect partners to ensure messages are queued
for
processing upon application restoration. The entire storage area
network
was powered down yesterday afternoon. Followed by a manual
inspection of
equipment several storage components were replaced. The systems were
powered back on through early morning today. Earlier this morning
EMC
discovered data corruption on certain disks requiring restoration of
data
from tape.
Event Update: In order to bring applications on line as
expeditiously as
possible, we will introduce applications in a sequential order. We
expect Interchange Services (ICS) to be operational by 12:00am,
midnight
tonight, followed by additional applications.
In order to ensure that we maximize application restoration, we did
enact
a contingency plan yesterday morning with our storage area network
vendor
and they are shipping an entire system as a back-up scenario.
Following resolution of this outage, GXS will provide a complete
event
synopsis and post-mortem, and will detail further preventive actions.
The next statement will be issued at 2:30PM ET.
For immediate inquiries, customers can contact GXS directly at
1-800-334-2255 or via e-mail at [EMAIL PROTECTED]
Regards,
GXS Client Services
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