Hi All, Off topic. Any of you have done or are doing a research or know of a good Technical Support Package. I'm working on a project that consist of starting up a Tech Support Department. 1. A package probably that manages tickets opened by clients/users. 2. Keeps logs of all tech support calls. 3. Helps organize documentation. 4. May be has a knowledge database. 5. etc.. I'd appreciate any help/direction you can provide me with. Thanks, Javier
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