Thanks all! As our system doesn't accept duplicate PO so the 2nd time sent PO was deleted automatically or manually before they reach our internal system, customer rep. won't see it....
Yes, I guess that's my role to baby sitter for this kind of situation since customer can't send POC, or maybe I can convince them at least send 05 for replacement. Have a good day! Sonia -----Original Message----- From: Art Douglas [mailto:[EMAIL PROTECTED] Sent: Monday, June 18, 2007 11:28 AM To: Sonia Zhu; [email protected] Subject: RE: [EDI-L] PO change request. This is where your role as a leader kicks in. You need to work with your sales staff, the customer's EDI staff, etc. to reach some sort of agreement for them to send correct information. If you are able to interpret the data, even though they send incorrect codes, then do it, but get it down in black and white so there will be no question when the invoices are not paid. Better yet, get them to send the data coded so that it makes business sense. If the customer/trading partner is intractable, and you cannot interpret the data, you may consider moving them to paper POs. After you have complained loudly to them, tell me their name and I will call and offer my services (LOL). Art Douglas Chief Consultant Blackwater Network 877-464-8915 -----Original Message----- From: Sonia Zhu [mailto:[EMAIL PROTECTED] Sent: Monday, June 18, 2007 11:20 AM To: Art Douglas; [email protected] Subject: RE: [EDI-L] PO change request. They always send 00 in BIG01 for orginal and re-send PO. Sonia -----Original Message----- From: Art Douglas [mailto:[EMAIL PROTECTED] Sent: Monday, June 18, 2007 11:15 AM To: Sonia Zhu; [email protected] Subject: RE: [EDI-L] PO change request. Sonia, BEG01 tells you what the purchaser wishes to do. 00 = Original - treat it as a new PO with the same PO number. (Your Customer Service Rep may wish to check this out.) 01 = Cancellation - kill the original 02 = Add - I would check with the TP on their meaning. It seems to me that this should mean "append lines". 03 = Delete - Again, check with the TP - could mean "delete lines". 04 = Change 05 = Replace I'll let you do the work. Just check out the IG and it should tell the story. On the other hand, it could just be an error on the part of the sender. What you do will depend on the capabilities of your sales order system. Art Douglas Chief Consultant Blackwater Network 877-464-8915 -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Sonia Zhu Sent: Monday, June 18, 2007 11:00 AM To: [email protected] Subject: [EDI-L] PO change request. I am wondering how you handle this kind of situation when customer doesn't send POC/860 but re-send 850 again and again with the PO change information? Especially when PO has been brought over into your internal system but hasn't started for shipping yet... Thanks, Sonia ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix. Yahoo! Groups Links ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix. Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
