Yep, you have to consider your audience. We expect 997's to ASN's in 4 hours. At 9pm on Friday Saturday and Sunday I send myself a report at my home email to see if there are any overdue ASN's. If its one of the big box customers who, like us, run lights out and always send me that 997 in 4 hours ...I look into it because that may indicate a larger issue. If its one of the auto supply stores or smaller chains, I let it ride until Monday morning. Some of them have big IT depts but they run the 997 job once a day or they don't schedule anything on weekends when no one is there to respond if it ends abnormally.
On Mon, Sep 15, 2008 at 11:48 AM, Earl Wertheimer <[EMAIL PROTECTED]> wrote: > Sometimes this EDI business gets to be a bit absurd, and seeing that it's > Monday morning, I thought I would brighten up the rest of your week... > > One of my clients emailed me, saying that they have received multiple (3) > late > 997 notifications from Home Depot. > > "Please acknowledge by September 13, 2008 07:29:34 AM EDT. If you are unable > to > acknowledge these transactions by the required time, notify your EDI > Production > Support contact or call the EDI Hotline at (770) 433-8211 Extension 10036." > > A quick reading of the email reveals the following: > Time Sent: September 12, 2008 04:32:15 PM EDT > Hours Late: 14 > > Most of my clients are SMBs (Small Medium size Businesses) and run their EDI > operations during regular office hours. This one does a large volume of > traffic using the Easylink VAN (as compared to AS2). > > So, Home Depot is expecting a 997 within about 14 hours for a transmission > sent > on Friday afternoon at 4:32 PM. > > Saturday morning?????? > > WTF? I don't even know where to start... > > Are they _that_ stupid? > Is this a new chargeback initiative? > Is it a different day or timezone in Mumbai? > Do they _really_ want us to automate the sending/receiving so that 997s get > returned within 14 hours? > > I'll let you know what we find... > > Earl Wertheimer > [EMAIL PROTECTED] > http://www.spe-edi.com > > ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
