In my early days with (then) ICC.net, we had a customer who drove me nuts--almost every live transaction they sent defied either the specs they had themselves provided or the many previous business examples they had sent us. I used to spend half my day making map changes to get their data out--talk about trying to hit a "moving target."
Despite good billings (recurring revenue), the day they went broke, I walked into my boss' office and literally jumped up and clicked my heels (almost broke my neck) and then did the "Happy, Happy, Joy, Joy!" song and dance. Many strange looks from others as I walked back to my desk (probably whistling a happy tune) ;) Matt ________________________________ Matthew Brown eBusiness Analyst EasyLink Services International Corporation Phone: 917-524-0594 Fax: 212-999-7375 [email protected] www.easylink.com This message, together with any attachments, may contain information that is confidential or legally privileged. If you are not the intended recipient, you are not permitted to disseminate, distribute, or copy this message or any attachment. If you have received this message in error, please notify the original sender by return e-mail and delete this message, along with any attachments from your computer. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Jason McMahon Sent: Monday, March 05, 2012 1:02 PM To: Matt Brown; [email protected]; [email protected] Subject: RE: [EDI-L] Deviating from X12 Standards It seems that we all have our war stories when it comes to standards and the relationship we maintain with customers and vendors. I had a heck of a time with K-mart years ago dealing with their invoice because of a number that had to appear in the heading. Even though each invoice reflected one shipment, the total number of invoices had to match the required number of items ordered before K-mart would pay any of them. That number in the heading was the key. And there were charge backs levied if these invoices weren't sent within a certain period after the shipments were made. K-mart, like several other customers, liked to use these invoices as ASNs as well so they didn't have to collect both from us. I probably spent a day every week on the phone with them discussing either missing invoices (that we had sent but they could not find in their ERP system) or late shipments/invoices in order to avoid their charge backs. I was never so happy as when they went bankrupt and all this went away. My 900-lb gorilla was gone. Sincerely, Jason McMahon 8079 Village Drive Cincinnati, OH 45242-4315 <mailto:[email protected]> [email protected] http://gutausse.weebly.com/articles.html <http://gutausse.blogspot.com/> http://gutausse.blogspot.com <http://www.linkedin.com/pub/jason-mcmahon/11/743/51b> http://www.linkedin.com/pub/jason-mcmahon/11/743/51b _____ size=2 width="100%" align=center tabindex=-1> From: [email protected] [mailto:[email protected]] On Behalf Of Matt Brown Sent: Monday, March 05, 2012 11:53 AM To: [email protected]; [email protected] Subject: RE: [EDI-L] Deviating from X12 Standards In addition to the 900-lb gorilla comments (or "tail" vs. "dog" or "customer" vs. "supplier") with which I concur, I have to agree with Chris that we try to keep BOTH sides of the transaction in the loop (regardless of which one is our actual customer) so that they both understand the "rules of engagement." Sometimes, after months (years) of sending the same e-mails about the same issues with ZERO response even when we BEG for "advice," if the recipient is OK with it, we'll just shut off compliance for a specific Element/Segment/Loop. On some (usually inbound X12) issues--especially when there is what seems like an "arbitrary" limit to the number of Loop/Segment occurrences (e.g., "3", "54", "99", "100000")--as long as the recipient can handle the number of occurrences, we'll either raise the upper limit or just make it unlimited. Matt ________________________________ Matthew Brown eBusiness Analyst EasyLink Services International Corporation Phone: 917-524-0594 Fax: 212-999-7375 [email protected] <mailto:mbrown%40easylink.com> www.easylink.com This message, together with any attachments, may contain information that is confidential or legally privileged. If you are not the intended recipient, you are not permitted to disseminate, distribute, or copy this message or any attachment. If you have received this message in error, please notify the original sender by return e-mail and delete this message, along with any attachments from your computer. -----Original Message----- From: [email protected] <mailto:EDI-L%40yahoogroups.com> [mailto:[email protected] <mailto:EDI-L%40yahoogroups.com> ] On Behalf Of Ron Katz Sent: Sunday, March 04, 2012 3:40 PM To: [email protected] <mailto:EDI-L%40yahoogroups.com> Subject: [EDI-L] Deviating from X12 Standards Hello Group We have a customer that insists on receiving the SAC-05 element with the explicit decimal as opposed to the implied decimal type N2 defined in the standards. Has anyone heard of this type of exception being used that defies the standards. Any thoughts are appreciated. Ron Katz ENTRACK Inc. 401-334-2463 [email protected] <mailto:ron.katz%40entrack.com> [Non-text portions of this message have been removed] ------------------------------------ ... 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