You might not get acknowledgment or a freebee. I would echo your comments. It is customer service with the focus on providing a product which we want. You cannot beat Elecraft. I have yet to find superior customer service like theirs anywhere. I hope this not a signal for them to back off... :-). Wayne and Eric are our kind of guys (at least I hope they include us). They are small business oriented and have been very involved in the design and production of all products. They are not the Gates or Jobs of this world trying to make a super $. I think Wayne's post explains their take on what they love to do. It's not about gouging for $'s but the enjoyment of what one does. Wayne's history is full of his contribution to our hobby. My wilderness radio back in the late 90' is how I found him and the K2. His partnership with Eric and the entire team make this whole thing run so well. Their expansion of products, I am sure, has probably driven them a little hard. But, they actually play with their new inventions/toys. Eric is our high power man. He called me to give a heads up on an issue with my THP HL-2.5KFX. That to me was extraordinary.
73, Bill K9YEQ -----Original Message----- From: elecraft-boun...@mailman.qth.net [mailto:elecraft-boun...@mailman.qth.net] On Behalf Of NZ0T Sent: Friday, April 27, 2012 3:19 PM To: elecraft@mailman.qth.net Subject: Re: [Elecraft] A Success Story Yes, Elecraft products are tops but in my mind the case study would be about the excellent customer service that Elecraft provides. I have dealt with very few organizations that have been as responsive and helpful as Elecraft and IMHO that ability to respond to customers is just as important as the products themselves. One of my first bosses many years ago always said that every company makes mistakes - it's how they respond to those mistakes that makes all the difference. Elecraft makes very few mistakes in the first place but when they do the response is cheerful, immediate and always helpful. I don't know if it's the highly decentralized (but highly communicative via the internet) organization or just a top-down attitude but I think many organizations could learn a lot by studying Elecraft. 73 Bill NZ0T P.S. Does this post get me anything free or at a dep discount ? -- View this message in context: http://elecraft.365791.n2.nabble.com/A-Success-Story-tp7505878p7507311.html Sent from the Elecraft mailing list archive at Nabble.com. ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
