Repeat customers and customer loyalty are the foundations of any successful business. Their word of mouth recommendations are pure gold to any manufacturer, so engaging them in these discussions costs little and pays big dividends.
>From what I have read, many of the wish list items are features already found on rigs from other manufacturers, so some of those bases are being covered. That said, polling non-owners is always worthwhile...maybe at hamfests if you can keep the syncophants from crowding the table. What would I like to see? A K3s or a K4 are well beyond my means. I'd like an improved KX3: 1. Dedicated audio inputs/outputs for digital modes. Built in sound card. 2. An ethernet port for easy internet remote control, including a way to turn the the transceiver on and off, plus remote access to every other function (I say this not knowing whether that's possible already now) 3. A method of setting digital mode audio levels that doesn't leave the operator wondering why the meters aren't working. 4. Move further away from the mindset that your customers are hikers and backpackers. You serve them very well already. If my theoretical KX3s grew to the size of a K2 that would not bother me. 73, Ken Alexander (still VE3HLS) So Phisai, Thailand Blog: bueng-ken.com On Tue, Mar 26, 2019, 08:08 Richards <jricha...@k8jhr.com> wrote: > Mr. Eric, perhaps you are fishing in the wrong pond ... > > To coin a phrase: Ask not why some hams buy your radios - ask why all > the others do not. > > Asking members of this group who are pleased with your products is > misplaced. Instead, you should poll those who recently purchased, or > who contemplate purchasing, competing products. More hams purchase > competing products than buy Elecraft gear, so you should ask THEM > why. Disregard sycophantic owners who claim you make the only rig > worth owning (even if that is true!) Disregard those who claim other > manufacturers have lost touch with their customers, because that is > simply not true. Many well informed, qualified hams buy other brands > for good reasons. In any case, you should determine what induced them > to eschew your products for theirs. Contrary to popular belief, owning > Brand X is not a sign of insanity! Contest guru K3LR has brand X > radios in his big contest shack. World famous Rob Sherwood NC0B has > four of the latest Brand X radios and the latest Brand Y radio on his > desk. And they are pretty smart guys. To increase market share, you > must produce products that appeal to more buyers with money to spend. > (I learned this is Business 101.) ;-) > > That is just MY take ... you make the call. K8JHR > > _____________________________ > > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
