On 1/26/10 7:19 AM, "Daniel James" <[email protected]> wrote:
>>>> Interesting. I too am unsure of the need to have a third panel for >>>> drafts and trash. I much prefer the expunge and delete model to trash, >>>> anyway. >>> >>> I don't know, I feel that model could raise some usability issues in many >>> users... let's see. ;) >> >> It's the native IMAP model, so ought to be easier to implement. We're also >> talking about expert users here. > > I'd want my client to do the same thing as my webmail. Obviously, that varies. Trash handling is one of the ickier parts of imap. There are four main ways to deal with it, all kind of suck. 1) mark it as deleted and leave it there until the user purges. That's 'correct', but people tend to really, really hate it. It makes your inbox look like rotting ass. 2) mark it as deleted and hide it from view, but it's still there until the user purges. That one sucks for quotas, and leads to the "but-i-deleted-it-no-you-really-didn't-you-have-to-purge-it" calls. Those suck. 3) use a trash folder. What people expect more, but leads to issues with multiple clients all using different folders, and of course, the "but-i-deleted-it-no-you-really-didn't-you-have-to-empty-the-trash" calls. 4) instant delete. It's okay until a mistake is made. Then it's really, really, bad. IMAP clients tend to have a large set of deletion options for this reason alone. -- John C. Welch Writer/Analyst Bynkii.com Mac and other opinions [email protected] _______________________________________________ [email protected] mailing list List help: http://lists.ranchero.com/listinfo.cgi/email-init-ranchero.com
