On 26-Jan-2010, at 11:16, John C. Welch wrote:
> On 1/26/10 9:50 AM, "Jack Shedd" <[email protected]> wrote:
>> An IMAP client should accurately represent what's on the server – if that's
>> what the user wants. But it could just as easily be something amazingly
>> different.
>
> How? You have files in directories. Or if you want to be Entourage, files in
> a database.
Just because the files are in directories does not mean you have to show them
that way. Look at iTunes, where is the directory structure?> It's completely
hidden.
You could certainly have your Letters UI show you your mail however you want,
and STILL do the right thing on the server.
> And how do you then deal with server interaction problems? What do you tell
> the server administrator, who needs to know what you're seeing?
Really? How about you switch to 'server view'?
I read 99% of my mail out of my Smart Mailbox (named 'U'). This mailbox is how
I interact with my IMAP store almost all the time, but it has no relationship
*at all* to the structure of the mail folders on the IMAP server.
> Until you're having a problem accessing a server folder, and you're talking
> to support. Then everyone speaking the same language is important.
If we're going to cripple Letters to make Nameless ISP Support easier, then we
might as well design a POP3 client and be done with it.
If support can't deal with Letters they are free to say "What happens when you
try this in ThunderBird/Mail.app/Mulberry/Webmail/WhateverClient We Support?"
In fact, having taking lots of support calls, webmail is my first line of
defense. "Is the message there in webmail? Great, our system is working. If
Entourage is not seeing it, you will need to contact Microsoft."
--
Lobotomy means never having to say you're sorry -- or anything
else.
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