Hello Brian,

ISO 9K accreditation only verifies that you have a quality system in place. It 
doesn't matter if you make good product or bad product because ISO 9K doesn't 
measure that, your Customers do. 

Regards,
+=================================================================+
|Ronald R. Wellman                |Voice : 408-345-8229           |
|Agilent Technologies             |FAX   : 408-553-2412           |
|5301 Stevens Creek Blvd.,        |E-Mail: ron_well...@agilent.com|
|Mailstop 54L-BB                  |WWW   : http://www.agilent.com |
|Santa Clara, California 95052 USA|                               |
+=================================================================+


-----Original Message-----
From: Brian O'Connell [mailto:boconn...@t-yuden.com]
Sent: Thursday, August 08, 2002 7:36 AM
To: Product Safety Technical Committee
Subject: ISO 9k/2k relevance



Good People of the PSTC:

I've had some conversations with our Component Engineers, Sales and QA
people. I could not identify any customer that placed an order based on our
ISO 9k and/or 2k certification.  Nor could I identify any component
specified and/or purchased that was based on whether a supplier has ISO
certification.

Is the ISO "paper mill" relevant? Is there empirical evidence that ISO
certification results in "better stuff"?  Is ISO certification a requirement
for your purchasing policies? Has ISO certification been a determining or
contributing factor for selection of your company's products?

At this point, I am not being critical of the ISO "process"; I am attempting
to understand its ROI and relevance to product quality.

I speak only for myself; nothing said here represents my employer's
policies.

R/S,
Brian


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