I agree. You may be able to make your published RAR somewhat more
meaningful than others, without disclosing sensitive information. This
would be a marketing advantage.
John Woodgate OOO-Own Opinions Only
J M Woodgate and Associates www.woodjohn.uk
Rayleigh, Essex UK
On 2018-05-17 19:56, Ken Javor wrote:
Re: [PSES] Customer Requests for Risk Assessments Just commentary – no
authoritative information. This sounds like the customer company’s
lawyers looking to divert blame in the event of a lawsuit by showing
due diligence on their part, and maybe, just maybe, redirecting the
blame vector towards your company if someone can make the case your
company didn’t adequately assess your product's risk.
Ken Javor
Phone: (256) 650-5261
------------------------------------------------------------------------
*From: *"Kunde, Brian" <brian_ku...@lecotc.com>
*Reply-To: *"Kunde, Brian" <brian_ku...@lecotc.com>
*Date: *Thu, 17 May 2018 18:43:38 +0000
*To: *<EMC-PSTC@LISTSERV.IEEE.ORG>
*Conversation: *Customer Requests for Risk Assessments
*Subject: *[PSES] Customer Requests for Risk Assessments
Our company makes Laboratory Equipment (test and measurement analyzers).
Our company performs a Risk Assessment early in the development stage
of all new products as so suggested by such documents. We generally
use the EN ISO 12100. Creating this document highlights the possible
sources of risks and allows our engineers to design products with an
inherent design which minimizes the risks as much as possible. Our
Risk Assessment becomes a document with a lot of detailed information
including calculations, test results, detailed data, and other design
specifications. Such information is considered highly confidential by
our company.
On occasion, and in increasing frequency, our company is asked by
potential customers to provide them with a Risk Assessment Report for
our products. Sometimes they threaten us such as they will not or
cannot consider our products unless we provide such documentation.
1. Why are customers asking for a Risk Assessment? Where did
that requirement become from?
2. Other than the potential loss of a sale, are we obligated to
provide our customer with a Risk Assessment? I do not see such a
requirement in the Directives or Standards we use.
3. Any of you been receiving similar requests? If so, do you
provide a Risk Assessment? If so, are you not worried about providing
such information? Couldn’t this information be used against you in
court? Is there a fear of providing useful information to your
competitors?
Part 2:
I have requested a sample of the Risk Assessment our customers are
expecting our company to provide. The examples documents are for the
most part meaningless with little real detail about anything. But, if
that is all they want to make them happy, we are considering
generating such a document just to satisfy these requests. Any comments?
When I ask our customers what information they are looking to gain
from the Risk Assessment, they tell me they want to know the level of
residual risks our products might have. I reply that all residual
risks are well documented and warned about in the provided User
Manual. However, this doesn’t seem to satisfy them. They still want a
Risk Assessment Report.
So are other companies having to generate a stripped down Risk
Assessment with no real detail to satisfy these customer requests? Or
is it just us?
Thanks for your input, comments, and suggestions.
The Other Brian
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