Richard Acosta wrote:
> Maybe if you try to pay more attention and take some time to understand 
> what you read and realize noone asked for "YOUR PREFERENCE" (Quoted).
> You could find (if you read) that i have explained about the way i 
> installed the system and than i did it the same way you did.
> also i explained than it was working in the past but now not anymore, 
> so, there is no concern about anyone's preferences but a certain need of 
> support and that is why i asked for help trying to solve a rare issue.
> 
> 
> I'm suscribed to this list for about a year and never found a 
> real(complete) answer for any issue.

Huh?

> I'am also a suscriber to several other lists, and always found someone 
> who solved, helped me to solve or at least pushed me on the right path, 

Good, hang around those who help you.

> but that's not the case here. (always bumping except for Ted Hyde who 
> made the config and etc... that made the brick to finally start showing 
> numbers)
> 
> The support on LinuxCNC is clearly the biggest weakness.

1.0

> 
> Since my first inquiry i found exactly that... or at least that was the 
> case with my mesa board. some people may remember the past year's 
> adventures trying to make my 7i43 to at least say "i'm alive"
> 
> I had to pay a "linuxer" to solve the strange phyton_opengl issue, wich 
> took him less than 5 minutes, so it shouldn't be something that bad. I 
> wonder how many time he needed to figure the solution on his mind.
> 
> And, off course, about the "EVERYTHING_can_WORK_on_this_BOARD" (7i43) 
> and the fact that had no answer about the way to connect the motors thru 
> a freq. variator.... i had to pay another person, and off course, there 
> IS a WAY, and it can work correctly.
> so, again:
> 
>     The support on LinuxCNC is clearly the biggest weakness.
> 

2.0

> Now... i ask myself...
> 
>     Why didn't i paid for a working solution based on windows from the
>     begining?

We ask ourselves the same question.

>     It could made me save almost a year of work in a project that is
>     lost. Yes... i lost the project because my customer got tired to
>     wait for something that WAS SUPPOSSED TO BE WORKING OUT OF THE BOX.

So EMC guys are now liable for your $$$ losses due to your poor
management, engineering, and implementation solution? No wonder we need
silly legal disclaimers and licenses in source files.

> 
> Why did i believe
> 
>    1. There was real support on the Linux world.

<search engine>: linux help

Results 1 - 10 of about 130,000,000 for linux help. (0.15 seconds)

>    2. There was a simple and cheap "do it yourself" solution bassed on
>       Linux   and

Cheap thinking, cheap results.

>    3. All that seemed to be so easy, was really easy.

It's easy for a bushman to catch a lizard for dinner. It all depends on
EXPERIENCE.

> 
> 
> I know there is a lot of people with functional machines, nicely done 
> retrofittings, etc... but...
> Was all that applied to the industry, was all that applied to a real 
> productive environment? o was as it seems applied to hobbyst 
> environments where everything can work partially?
> 

Does it matter? People put in TIME, $$$, and exchange experience, i.e.
help each other on this list and IRC.

> 
> Sincerelly people...
> 
>     The support on LinuxCNC is clearly the biggest weakness.
> 

3.0

California law: three strikes and you are out.

> 
> Thanks to everyone who tryed to help, thanks to everyone behind such a 
> great project, but i also think you need a lot more on support and 

I remember your case and a quick search shows December 21st as the date
when you were upset about lack of EMC support on this list. If I
remember correctly, you took on a job without knowing enough about
Linux, EMC, and who knows what else to finish your contract. Apparently
you still haven't realized that.

> documentation. And there is a real need to avoid situations like the one 
> i had to live with a poorly supported(driver) board while it was 
> doccumented as being supported correctly and fully functional.
> You need to understand that not everyone is a programmer, you need to 
> know that not everyone can operate Linux "partially" and that a "doit 

My mom is able to turn Linux box on and play games or check the news
without me being around. She never used computers before she crossed 74.

> yourself" has to be well accompanied with very well developed and very 
> clear documentation.
> 

Perhaps this is an opportunity to start a business to support people
like you. But there is a catch: you likely won't pay them as much as you
would expect to pay for similar commercial products.

Sorry, you're wrong here. DIY also requires KNOWLEDGE. There might be
more support in the future, I'm confident that as soon as you and other
similarly disappointed people dangle enough $$$ in front of experts,
there will be different kind of support. A lot of OSS projects fork that
way.

Still, the level of support on this mailing list and IRC is at least as
good as any other OSS projects I've been following for years. It always
worked for me. I learned a lot from this group, thank you.

Not having experience with real CNC machine of my own, I can only
provide generic Linux support on occasion. Among others, I provided some
feedback or suggestions to you at the time of your EMC fiasco. As Terry
suggested, I'll be glad to take that "help" back and send you a refund
to your Nigerian account as soon as you provide it.

> Greetings to everyone and best regards.

Let me excuse myself, a Black helicopter is circling the neighborhood  ...

-- 
Rafael
I keep refrigerator open to slow down global warming.


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