Pam Lefkowitz <[EMAIL PROTECTED]> wrote: > I checked the archives and checked the MS site to no avail. > > I have just set up a client with Entourage X. Their company is using > Exchange Server. I have a rule set to move all her mail from the server to > her local inbox and delete the mail from the server. Using an IMAP > account, his works just fine. One caveat to note...her IT person knows > pretty much nothing about the network as a whole. This is a "branch" > office with the main office in Memphis. The main IT folks are located > down there. > > The problem: She cannot send mail. We get "cannot connect to server" error > messages. Here's how she's set up (the names have been changed to protect > the innocent): > > Username: sally > Incoming server: Memphis > Password: password > Smtp server: Memphis > > I've tried authenticating with the same info as the incoming account. I've > tried re-inputting that info into authentication screen. I've tried no > information in the authentication settings screen. I've tried overriding > the default mail port to 80 (it seems they run everything through a > proxy). I've set mail&news preferences>Proxies>Mail to port 25, port 80, > and port 1080 as well as trying socks and tunnel with each of these. The > problem is, their local IT person doesn't seem to be able to give me any > information for smtp other than using the same server name as the > incoming mail server (Memphis). > > I'm sure I'm missing some details somewhere that would be useful, but can > anyone shed any light on this? I'm happy to do it offlist and report back > the results (I suspect this may be a long and involved back&forth of > messages). > > Thanks for any help, > > Pam
The first thing to check is that the Mac can access the MTA (SMTP server) and store (IMAP server) machines using the names you've specified. Go to /Applications/Utilities and run Network Utility. In the 'Ping' tab type in exactly what you typed in for the MTA and store, and hit the Ping button. If you get back something like "Unknown host Memphis" then your problem is either: * DNS is not working * You don't have the right search domains set for DNS Try entering Memphis.yourcompany.com in the Ping tab instead (replace with the real domain name of course) and see if that helps. If Ping returns several lines like '64 bytes from [address]: icmp_...' then your machine can access the MTA/store using the address you typed in. Then you really need to check those proxy configurations. Since port 80 is for HTTP, I'd be surprised if it was relevant for SMTP connections. But you can test that by going to the "Port Scan" tab and enter the name of the MTA machine that worked in Ping, and click "Scan". Get your IT person's permission before doing that, because it might trigger some security software running on the server :-) Cheers, Chris -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
