On 2/13/04 3:42 PM, "Eric" <[EMAIL PROTECTED]> wrote:
> I had answered you inquiry for further details, but I am afraid that my
> reply got lost in cyberspace.
> I am using Office 2001. The first time I set up any rule, it works fine.
> When I try to set up the same rule for another contact, nothing happens. This
> problem applies to putting people into certain categories or having incoming
> mail go to specific boxes. I can�t figure out what I am doing wrong. You help
> would be greatly appreciated.
If you can't find your problem solution from these, give us an example of
your rules and we can help you spot the problem.
Common problems....
� A prior rule is acting on the message and no additional rules are
able to act on that message. You can drag rules to a higher position, but
MLM and JMF will always run before rules if either one is enabled.
� Actions which Move messages or run AppleScripts cannot be
followed by other rules.
� If mail category is getting reset, check rules above. The
"default" action for every new rule is "Set category to None". If you don't
switch that popup but just add other actions, it's going to turn "category"
status off.
� Check your Criteria. You might want to select "if any criteria
are met"
You can find more Rules Basics here:
Getting started with Rules
<http://www.entourage.mvps.org/rules/rules_basics.html>
--
Diane Ross
Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
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