On 7/9/04 4:35 PM, "Ben Schorr" <[EMAIL PROTECTED]> wrote: > Two of their users have recently encountered a problem where Entourage, on > startup, tells them that they have to rebuild their Identity (or something > like that?). They do the Typical Rebuild but that almost never works. So > they do the Advanced Rebuild and that almost always works.
I've found that Entourage 2004 is a bit more twitchy about it's database than the previous version. In my experience most users have to rebuild after either a system crash or a crash of a Microsoft application. Here we haven't had any problems with System Crashes, but several of the new MS apps were failing and causing the rebuild desktop problem. Word was especially bad causing those heart stopping "database damaged" messages. We eventually solved the problem by removing all our old prefs, removing old versions of Office, and reinstalling the program fresh from the CD. We also are careful not to launch Word when we are doing lots of font manipulation using 3rd party software like Suitcase or Font Agent Pro (Word's font handling is still somewhat inelegant compared to virtually all our other apps). With these safeguards in place Word stopped crashing and the problem stopped. Now if I could just get the guy in the other office to stop kicking the power cord. One more note, one of our users found that physically moving the database from one drive to another (he travels and likes to keep his up to date database with him when using a portable) can also trigger the rebuild. We still haven't found a solution to this although copying both the Microsoft User Data folder and the MS prefs seems to help. We were thinking of cooking up a little app to help users move these and other key data files back and forth between machines as it is a common issue for those of us with multiple macs. Of course none of this helps you with your current situation, but it might prevent some future pain. raul -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
