Rod Hower wrote: > Jon, This is the state of business today. They probably *are* writing > it down! You are free R&D for this company.
Let's *hope* they do listen! All too often, when I call a company to report a problem or volunteer a bug fix, their knee-jerk response is something like this: 1. Initial call: Hello, you've reached Customer Support. Please press "1" to be put on hold forever, "2" for elevator music, "3" to leave a message for someone who doesn't work here any more, or "4" and we'll hang up on you immediately to save money on long-distance phone charges. 2. After digging up the number of a real person at the company: No, our parts never have that problem. 3. You *do* have that problem? In that case, we already knew about it and have identified this fix. 4. The fix doesn't work? And you have figured out this work-around? Well, you know that violates your warranty. 5. That part has been discontinued. It is being replaced with a new part that is just like it but different. > I went through this same excercise with Horizon batteries... It turns > out the sealed Horizon batteries were crap in my opinion. At least it was good to see that someone was experimenting with new ideas in an old technology. Too bad that Horizon seemed more interested in selling stock than batteries. -- Lee A. Hart Ring the bells that still can ring 814 8th Ave. N. Forget your perfect offering Sartell, MN 56377 USA There is a crack in everything leeahart_at_earthlink.net That's how the light gets in - Leonard Cohen
