Mark Abramowitz via EV wrote:
Customer: The “X” feature in my car doesn’t work right.
Dealer: That’s okay. We think that it’s “better” to use something else.
That’s acceptable? Really?
Sure it is! Marketing will convince him. Look, we've been convincing
them to buy our ICEs for years! :-)
The Manager and the Engineer -- by Lee Hart
(inspired by Lewis Carrol's The Walrus and the Carpenter)
The Manager and Engineer were counting up their score;
The Manager’s showed ninety-eight; the Engineer’s was more.
And both lay bunkered in a trap, and both stood up and swore.
I hate to see, said Engineer, such quantities of sand.
How they could miss its proper use I cannot understand.
Add water, lime, and pave it all; I think it would be grand.
The rules are wrong, said Manager. If I could sweep them clean,
I’m sure that I could make this hole in less than seventeen.
I doubt it, said the Engineer. Your slice is pretty mean.
The time has come, said Manager, to speak of many things;
Of ISOs, and TQMs, and where the market swings,
And how our budgets rise, yet fall, and whether time has wings.
Delight the customer, he said. It’s our new goal, you see.
That’s easy, said the Engineer. Ship better goods for free.
No, no, the Manager replied. You do not follow me.
Profit is our real goal, by management’s decree.
In that case, said the Engineer, I see your strategy.
To please them with our same old junk, call Marketing, not me.
Low product cost, said Manager. And build them quick, you see?
And customers demand, of course, the highest quality.
Can’t do them all, said Engineer. Pick two, then call on me.
CPDM, said Manager, sets rules for every game.
I fear this rule, said Engineer, is innovation’s bane.
how differs golf from basketball if rules are made the same?
Continuous improvement will make our products shine.
This mitigates quite strong against a major new design.
You cannot cross a river going one step at a time.
With PS6 I’ve graphed your way, the Manager observed.
Before design? said Engineer. I’d never have the nerve.
I learned to get my data first, and then to plot the curve.
Re-engineer the company! Our course must be reversed!
That makes me ask, said Engineer. Who engineered it first?
Re-engineer could mean replace; I fear you mean the worst.
(This is full of once-fashionable corporate buzz-words. Anyone who has
worked in large corporations will probably shudder with recognition
at each one).
ISO International Standards Organization
TQM Total Quality Management
CPDM Common Product Design Methodology (making Cola, Computers, or Cars
is all the same)
Continuous Improvement (no new products; just evolve old ones)
PS6 Microsoft's Project Scheduler (made pretty graphs out of nonsense)
Re-engineer the company (fire everone, and hire them back as temps or
contract workers)
--
Lee Hart, 814 8th Ave N, Sartell MN 56377, www.sunrise-ev.com
_______________________________________________
UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub
http://lists.evdl.org/listinfo.cgi/ev-evdl.org
Please discuss EV drag racing at NEDRA (http://groups.yahoo.com/group/NEDRA)
