I don't know if what I have to add will be helpful. I encountered this issue several years ago and tested on both the Web Client and XUL. The message is more specifically stating that "a hold request at a higher level than copy has been attempted, but there are no copies that belong to the higher-level unit." Generically, Evergreen isn't letting you place a title hold if the only copies are effectively non-holdable.
On Mon, May 24, 2021 at 1:05 PM Terran McCanna < [email protected]> wrote: > I suspect that HIGH_LEVEL_HOLD_HAS_NO_COPIES is a generic error message > that just means there aren't any copies that can fill the hold - either > because there aren't any copies, or there aren't any copies that are in an > available status, or because the copies are age protected at other > locations, or some other reason. > > I would recommend creating a new Launchpad bug report that 1) Requests > that the Place Hold button is greyed out if a record has no holdings, and > 2) Requests that a more human-readable error message is presented in place > of that error message. > > > Terran McCanna, PINES Program Manager > ------------------------------ > > Georgia Public Library Service | University System of Georgia > > 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341 > > (404) 235-7138 | [email protected] > > http://help.georgialibraries.org | [email protected] > > <https://www.facebook.com/georgialibraries> > <https://www.twitter.com/georgialibs> > <https://www.instagram.com/georgialibraries/> > <https://www.twitter.com/georgialibs> > > Join our email list <http://georgialibraries.org> for stories of Georgia > libraries making an impact in our communities. > > > > On Mon, May 24, 2021 at 12:54 PM Lindsay Stratton <[email protected]> > wrote: > >> I raised this at the conference Holds pre-session, and there were a >> variety of interesting responses, so I'll also raise it here. >> >> We recently upgraded to 3.6., and are noticing that when placing holds in >> the staff catalog, the Place Hold button is available for titles with no >> copies.The hold fails with the HIGH_LEVEL_HOLD_HAS_NO_COPIES error, with no >> override, etc. >> >> My issues: >> >> 1) The place hold button had previously been "greyed out"/unavailable, >> which may have been a local template customization? but, it's misleading >> and frustrating >> >> 2) What is actually happening here? >> >> 3) Are there settings for this? >> >> 4) There are no permissions for the high level hold ( >> https://bugs.launchpad.net/evergreen/+bug/1761241) >> >> 5) the silent failure (https://bugs.launchpad.net/evergreen/+bug/1761238) >> >> FWIW, in my consortia, the holds are plain title holds, no OUs are set >> for hold skipping, we don't use parts. >> >> *Lindsay Stratton* >> *Systems Librarian* >> Westchester Library System >> 570 Taxter Rd., 4th Floor >> Elmsford, NY 10523 >> [email protected] >> _______________________________________________ >> Evergreen-general mailing list >> [email protected] >> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >> > _______________________________________________ > Evergreen-general mailing list > [email protected] > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general > -- Erica Rohlfs Senior Implementation Project Manager Equinox Open Library Initiative [email protected] https://equinoxOLI.org phone: 877-OPEN-ILS (673-6457) direct: 770-709-5572
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