I was thinking of the public OPAC when I said we didn't have any reports of the place hold button being available and not the staff client. I realized that when I tried to place a hold and got the HIGH_LEVEL_HOLD_HAS_NO_COPIES error. This time it was for a bib record where all items are in a non holdable shelving location.
So revising my previous comment -- it would be good if the place hold button was not live in the staff client if no copies on the record were available for holds. I will check for a bug report. J. Elaine Hardy, PINES and Collaborative Projects Manager ------------------------------ Georgia Public Library Service 2872 Woodcock Blvd., Suite 250 | Atlanta, GA 30341 (404) 235-7128 | [email protected] (404) 548-4241 | Cell <https://www.facebook.com/georgialibraries> <https://www.twitter.com/georgialibs> <https://www.instagram.com/georgialibraries/> Join our email list <http://georgialibraries.org/subscription> for stories of Georgia libraries making an impact in our communities. On Mon, May 24, 2021 at 2:24 PM Elaine Hardy <[email protected]> wrote: > To build on what Erica has said, when I have seen this in PINES, it has > been when the copies attached to a title record are in holdable status but > the library is set in the org unit settings to be skipped in hold targeting. > > I have not seen any reports since we have been on 3.6.1 of place holds > being available when no items are attached to a bib record or if all items > are in a nonholdable status/state. > > J. Elaine Hardy, PINES and Collaborative Projects Manager > ------------------------------ > > Georgia Public Library Service > > 2872 Woodcock Blvd., Suite 250 | Atlanta, GA 30341 > > (404) 235-7128 | [email protected] > > (404) 548-4241 | Cell > > <https://www.facebook.com/georgialibraries> > <https://www.twitter.com/georgialibs> > <https://www.instagram.com/georgialibraries/> > > Join our email list <http://georgialibraries.org/subscription> for > stories of Georgia libraries making an impact in our communities. > > > On Mon, May 24, 2021 at 1:23 PM Erica Rohlfs <[email protected]> > wrote: > >> I don't know if what I have to add will be helpful. I encountered this >> issue several years ago and tested on both the Web Client and XUL. The >> message is more specifically stating that "a hold request at a higher level >> than copy has been attempted, but there are no copies that belong to the >> higher-level unit." Generically, Evergreen isn't letting you place a title >> hold if the only copies are effectively non-holdable. >> >> On Mon, May 24, 2021 at 1:05 PM Terran McCanna < >> [email protected]> wrote: >> >>> I suspect that HIGH_LEVEL_HOLD_HAS_NO_COPIES is a generic error message >>> that just means there aren't any copies that can fill the hold - either >>> because there aren't any copies, or there aren't any copies that are in an >>> available status, or because the copies are age protected at other >>> locations, or some other reason. >>> >>> I would recommend creating a new Launchpad bug report that 1) Requests >>> that the Place Hold button is greyed out if a record has no holdings, and >>> 2) Requests that a more human-readable error message is presented in place >>> of that error message. >>> >>> >>> Terran McCanna, PINES Program Manager >>> ------------------------------ >>> >>> Georgia Public Library Service | University System of Georgia >>> >>> 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341 >>> >>> (404) 235-7138 | [email protected] >>> >>> http://help.georgialibraries.org | [email protected] >>> >>> <https://www.facebook.com/georgialibraries> >>> <https://www.twitter.com/georgialibs> >>> <https://www.instagram.com/georgialibraries/> >>> <https://www.twitter.com/georgialibs> >>> >>> Join our email list <http://georgialibraries.org> for stories of >>> Georgia libraries making an impact in our communities. >>> >>> >>> >>> On Mon, May 24, 2021 at 12:54 PM Lindsay Stratton <[email protected]> >>> wrote: >>> >>>> I raised this at the conference Holds pre-session, and there were a >>>> variety of interesting responses, so I'll also raise it here. >>>> >>>> We recently upgraded to 3.6., and are noticing that when placing holds >>>> in the staff catalog, the Place Hold button is available for titles with no >>>> copies.The hold fails with the HIGH_LEVEL_HOLD_HAS_NO_COPIES error, with no >>>> override, etc. >>>> >>>> My issues: >>>> >>>> 1) The place hold button had previously been "greyed out"/unavailable, >>>> which may have been a local template customization? but, it's misleading >>>> and frustrating >>>> >>>> 2) What is actually happening here? >>>> >>>> 3) Are there settings for this? >>>> >>>> 4) There are no permissions for the high level hold ( >>>> https://bugs.launchpad.net/evergreen/+bug/1761241) >>>> >>>> 5) the silent failure ( >>>> https://bugs.launchpad.net/evergreen/+bug/1761238) >>>> >>>> FWIW, in my consortia, the holds are plain title holds, no OUs are set >>>> for hold skipping, we don't use parts. >>>> >>>> *Lindsay Stratton* >>>> *Systems Librarian* >>>> Westchester Library System >>>> 570 Taxter Rd., 4th Floor >>>> Elmsford, NY 10523 >>>> [email protected] >>>> _______________________________________________ >>>> Evergreen-general mailing list >>>> [email protected] >>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >>>> >>> _______________________________________________ >>> Evergreen-general mailing list >>> [email protected] >>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >>> >> >> >> -- >> Erica Rohlfs >> Senior Implementation Project Manager >> Equinox Open Library Initiative >> [email protected] >> https://equinoxOLI.org >> phone: 877-OPEN-ILS (673-6457) >> direct: 770-709-5572 >> _______________________________________________ >> Evergreen-general mailing list >> [email protected] >> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >> >
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