To build on what Erica has said, when I have seen this in PINES, it has been when the copies attached to a title record are in holdable status but the library is set in the org unit settings to be skipped in hold targeting.
I have not seen any reports since we have been on 3.6.1 of place holds being available when no items are attached to a bib record or if all items are in a nonholdable status/state. J. Elaine Hardy, PINES and Collaborative Projects Manager ------------------------------ Georgia Public Library Service 2872 Woodcock Blvd., Suite 250 | Atlanta, GA 30341 (404) 235-7128 | [email protected] (404) 548-4241 | Cell <https://www.facebook.com/georgialibraries> <https://www.twitter.com/georgialibs> <https://www.instagram.com/georgialibraries/> Join our email list <http://georgialibraries.org/subscription> for stories of Georgia libraries making an impact in our communities. On Mon, May 24, 2021 at 1:23 PM Erica Rohlfs <[email protected]> wrote: > I don't know if what I have to add will be helpful. I encountered this > issue several years ago and tested on both the Web Client and XUL. The > message is more specifically stating that "a hold request at a higher level > than copy has been attempted, but there are no copies that belong to the > higher-level unit." Generically, Evergreen isn't letting you place a title > hold if the only copies are effectively non-holdable. > > On Mon, May 24, 2021 at 1:05 PM Terran McCanna < > [email protected]> wrote: > >> I suspect that HIGH_LEVEL_HOLD_HAS_NO_COPIES is a generic error message >> that just means there aren't any copies that can fill the hold - either >> because there aren't any copies, or there aren't any copies that are in an >> available status, or because the copies are age protected at other >> locations, or some other reason. >> >> I would recommend creating a new Launchpad bug report that 1) Requests >> that the Place Hold button is greyed out if a record has no holdings, and >> 2) Requests that a more human-readable error message is presented in place >> of that error message. >> >> >> Terran McCanna, PINES Program Manager >> ------------------------------ >> >> Georgia Public Library Service | University System of Georgia >> >> 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341 >> >> (404) 235-7138 | [email protected] >> >> http://help.georgialibraries.org | [email protected] >> >> <https://www.facebook.com/georgialibraries> >> <https://www.twitter.com/georgialibs> >> <https://www.instagram.com/georgialibraries/> >> <https://www.twitter.com/georgialibs> >> >> Join our email list <http://georgialibraries.org> for stories of Georgia >> libraries making an impact in our communities. >> >> >> >> On Mon, May 24, 2021 at 12:54 PM Lindsay Stratton <[email protected]> >> wrote: >> >>> I raised this at the conference Holds pre-session, and there were a >>> variety of interesting responses, so I'll also raise it here. >>> >>> We recently upgraded to 3.6., and are noticing that when placing holds >>> in the staff catalog, the Place Hold button is available for titles with no >>> copies.The hold fails with the HIGH_LEVEL_HOLD_HAS_NO_COPIES error, with no >>> override, etc. >>> >>> My issues: >>> >>> 1) The place hold button had previously been "greyed out"/unavailable, >>> which may have been a local template customization? but, it's misleading >>> and frustrating >>> >>> 2) What is actually happening here? >>> >>> 3) Are there settings for this? >>> >>> 4) There are no permissions for the high level hold ( >>> https://bugs.launchpad.net/evergreen/+bug/1761241) >>> >>> 5) the silent failure (https://bugs.launchpad.net/evergreen/+bug/1761238 >>> ) >>> >>> FWIW, in my consortia, the holds are plain title holds, no OUs are set >>> for hold skipping, we don't use parts. >>> >>> *Lindsay Stratton* >>> *Systems Librarian* >>> Westchester Library System >>> 570 Taxter Rd., 4th Floor >>> Elmsford, NY 10523 >>> [email protected] >>> _______________________________________________ >>> Evergreen-general mailing list >>> [email protected] >>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >>> >> _______________________________________________ >> Evergreen-general mailing list >> [email protected] >> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >> > > > -- > Erica Rohlfs > Senior Implementation Project Manager > Equinox Open Library Initiative > [email protected] > https://equinoxOLI.org > phone: 877-OPEN-ILS (673-6457) > direct: 770-709-5572 > _______________________________________________ > Evergreen-general mailing list > [email protected] > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >
_______________________________________________ Evergreen-general mailing list [email protected] http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
