+1 J. Elaine Hardy, PINES and Collaborative Projects Manager ------------------------------
Georgia Public Library Service 2872 Woodcock Blvd., Suite 250 | Atlanta, GA 30341 (404) 235-7128 | [email protected] (404) 548-4241 | Cell <https://www.facebook.com/georgialibraries> <https://www.twitter.com/georgialibs> <https://www.instagram.com/georgialibraries/> Join our email list <http://georgialibraries.org/subscription> for stories of Georgia libraries making an impact in our communities. On Tue, Jun 1, 2021 at 3:05 PM Terran McCanna <[email protected]> wrote: > +1 to that solution, Dan > > Terran McCanna, PINES Program Manager > ------------------------------ > > Georgia Public Library Service | University System of Georgia > > 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341 > > (404) 235-7138 | [email protected] > > http://help.georgialibraries.org | [email protected] > > <https://www.facebook.com/georgialibraries> > <https://www.twitter.com/georgialibs> > <https://www.instagram.com/georgialibraries/> > <https://www.twitter.com/georgialibs> > > Join our email list <http://georgialibraries.org> for stories of Georgia > libraries making an impact in our communities. > > > > On Tue, Jun 1, 2021 at 3:02 PM Dan Briem <[email protected]> wrote: > >> I proposed a fix on this bug: >> https://bugs.launchpad.net/evergreen/+bug/1929587 to disable the place >> hold button in the staff catalog if there are no holdable copies. >> >> Looking again at how the traditional staff catalog handled it, it looks >> like I didn't notice a check for the user permission: >> PLACE_UNFILLABLE_HOLD: "Allows a user to place a hold that cannot currently >> be filled." >> >> If the new fix includes the check for that permission, it seems like that >> would solve this problem. The place hold button will be disabled except for >> users with that permission. >> >> On Tue, Jun 1, 2021 at 2:20 PM Deanna Frazee <[email protected]> >> wrote: >> >>> The downside of allowing staff to place holds in such situations is that >>> they may place holds on things you would never consider replacing. For >>> example, we would look for the most up-to-date exam prep books when one our >>> SAT, GRE, etc., books go missing. We may or may not get one from the same >>> publisher so we cannot count on a serial record saving the day. >>> >>> >>> >>> What would be helpful would be for the ability for staff in certain >>> permission groups to be able to place holds on lost items. >>> >>> >>> >>> Deanna Frazee >>> >>> Director of Library Services >>> >>> Killeen Public Library >>> >>> City of Killeen, Texas >>> >>> 254-501-8995 (office) >>> >>> 254-501-7704 (fax) >>> >>> [email protected] >>> >>> www.killeentexas.gov >>> >>> >>> >>> >>> >>> >>> >>> *From:* Evergreen-general < >>> [email protected]> *On Behalf Of *Benjamin >>> Kalish >>> *Sent:* Tuesday, June 01, 2021 1:02 PM >>> *To:* Evergreen Discussion Group < >>> [email protected]> >>> *Subject:* Re: [Evergreen-general] HIGH_LEVEL_HOLD_HAS_NO_COPIES issues >>> >>> >>> >>> I think it is useful for staff to be able to place holds on records >>> where no copy is available. An additional circulating copy might be added >>> at a later date, or a lost copy might be returned, and staff should have >>> the ability to place holds with these eventualities in mind. I do agree >>> that being able to suppress the place holds button from patrons is useful >>> in these cases, but if staff wants to knowingly place holds in these >>> situations they should be allowed to do so. >>> >>> >>> Benjamin Kalish >>> Forbes Library / 413-587-1012 / [email protected] >>> >>> >>> >>> Support Forbes Library: >>> >>> · Consider giving a gift >>> <https://forbeslibrary.org/giving/donate-online/> to Forbes Library >>> >>> · Vote for the Friends of Forbes in the Florence Bank Community Grant >>> Program <https://www.florencebank.com/vote>. >>> >>> · Join the Friends of Forbes today <https://forbeslibrary.org/friends/> >>> ! >>> >>> Currently reading:* The Rector of Justin* by Louis Auchincloss >>> >>> Just Finished:* All Systems Red* by Martha Wells >>> >>> >>> >>> For information about accessibility at the library, please see: >>> http://forbeslibrary.org/accessibility/ >>> >>> >>> >>> >>> >>> On Tue, May 25, 2021 at 12:43 PM Elaine Hardy < >>> [email protected]> wrote: >>> >>> I was thinking of the public OPAC when I said we didn't have any reports >>> of the place hold button being available and not the staff client. I >>> realized that when I tried to place a hold and got the >>> HIGH_LEVEL_HOLD_HAS_NO_COPIES error. This time it was for a bib record >>> where all items are in a non holdable shelving location. >>> >>> >>> >>> So revising my previous comment -- it would be good if the place hold >>> button was not live in the staff client if no copies on the record were >>> available for holds. >>> >>> >>> >>> I will check for a bug report. >>> >>> >>> >>> *J. Elaine Hardy*, PINES and Collaborative Projects Manager >>> ------------------------------ >>> >>> *Georgia Public Library Service* >>> >>> 2872 Woodcock Blvd., Suite 250 | Atlanta, GA 30341 >>> >>> (404) 235-7128 | [email protected] >>> >>> (404) 548-4241 | Cell >>> >>> >>> >>> <https://www.facebook.com/georgialibraries> >>> <https://www.twitter.com/georgialibs> >>> <https://www.instagram.com/georgialibraries/> >>> >>> *Join our email list* <http://georgialibraries.org/subscription> *for >>> stories of Georgia libraries making an impact in our communities**.* >>> >>> >>> >>> >>> >>> On Mon, May 24, 2021 at 2:24 PM Elaine Hardy < >>> [email protected]> wrote: >>> >>> To build on what Erica has said, when I have seen this in PINES, it has >>> been when the copies attached to a title record are in holdable status but >>> the library is set in the org unit settings to be skipped in hold targeting. >>> >>> >>> >>> I have not seen any reports since we have been on 3.6.1 of place holds >>> being available when no items are attached to a bib record or if all items >>> are in a nonholdable status/state. >>> >>> >>> >>> *J. Elaine Hardy*, PINES and Collaborative Projects Manager >>> ------------------------------ >>> >>> *Georgia Public Library Service* >>> >>> 2872 Woodcock Blvd., Suite 250 | Atlanta, GA 30341 >>> >>> (404) 235-7128 | [email protected] >>> >>> (404) 548-4241 | Cell >>> >>> >>> >>> <https://www.facebook.com/georgialibraries> >>> <https://www.twitter.com/georgialibs> >>> <https://www.instagram.com/georgialibraries/> >>> >>> *Join our email list* <http://georgialibraries.org/subscription> *for >>> stories of Georgia libraries making an impact in our communities**.* >>> >>> >>> >>> >>> >>> On Mon, May 24, 2021 at 1:23 PM Erica Rohlfs < >>> [email protected]> wrote: >>> >>> I don't know if what I have to add will be helpful. I encountered this >>> issue several years ago and tested on both the Web Client and XUL. The >>> message is more specifically stating that "a hold request at a higher level >>> than copy has been attempted, but there are no copies that belong to the >>> higher-level unit." Generically, Evergreen isn't letting you place a title >>> hold if the only copies are effectively non-holdable. >>> >>> >>> >>> On Mon, May 24, 2021 at 1:05 PM Terran McCanna < >>> [email protected]> wrote: >>> >>> I suspect that HIGH_LEVEL_HOLD_HAS_NO_COPIES is a generic error message >>> that just means there aren't any copies that can fill the hold - either >>> because there aren't any copies, or there aren't any copies that are in an >>> available status, or because the copies are age protected at other >>> locations, or some other reason. >>> >>> >>> >>> I would recommend creating a new Launchpad bug report that 1) Requests >>> that the Place Hold button is greyed out if a record has no holdings, and >>> 2) Requests that a more human-readable error message is presented in place >>> of that error message. >>> >>> >>> >>> >>> >>> *Terran McCanna, PINES Program Manager* >>> ------------------------------ >>> >>> *Georgia Public Library Service | University System of Georgia* >>> >>> 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341 >>> >>> (404) 235-7138 | [email protected] >>> >>> http://help.georgialibraries.org | [email protected] >>> >>> >>> >>> <https://www.facebook.com/georgialibraries> >>> <https://www.twitter.com/georgialibs> >>> <https://www.instagram.com/georgialibraries/> >>> >>> *Join our email list* <http://georgialibraries.org> *for stories of >>> Georgia libraries making an impact in our communities.* >>> >>> >>> >>> >>> >>> >>> >>> On Mon, May 24, 2021 at 12:54 PM Lindsay Stratton <[email protected]> >>> wrote: >>> >>> I raised this at the conference Holds pre-session, and there were a >>> variety of interesting responses, so I'll also raise it here. >>> >>> >>> >>> We recently upgraded to 3.6., and are noticing that when placing holds >>> in the staff catalog, the Place Hold button is available for titles with no >>> copies.The hold fails with the HIGH_LEVEL_HOLD_HAS_NO_COPIES error, with no >>> override, etc. >>> >>> >>> >>> My issues: >>> >>> >>> >>> 1) The place hold button had previously been "greyed out"/unavailable, >>> which may have been a local template customization? but, it's misleading >>> and frustrating >>> >>> >>> >>> 2) What is actually happening here? >>> >>> >>> >>> 3) Are there settings for this? >>> >>> >>> >>> 4) There are no permissions for the high level hold ( >>> https://bugs.launchpad.net/evergreen/+bug/1761241) >>> >>> >>> >>> 5) the silent failure (https://bugs.launchpad.net/evergreen/+bug/1761238 >>> ) >>> >>> >>> >>> FWIW, in my consortia, the holds are plain title holds, no OUs are set >>> for hold skipping, we don't use parts. >>> >>> >>> *Lindsay Stratton* >>> >>> *Systems Librarian* >>> >>> Westchester Library System >>> >>> 570 Taxter Rd., 4th Floor >>> >>> Elmsford, NY 10523 >>> >>> [email protected] >>> >>> _______________________________________________ >>> Evergreen-general mailing list >>> [email protected] >>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >>> >>> _______________________________________________ >>> Evergreen-general mailing list >>> [email protected] >>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >>> >>> >>> >>> >>> -- >>> >>> Erica Rohlfs >>> >>> Senior Implementation Project Manager >>> >>> Equinox Open Library Initiative >>> >>> [email protected] >>> >>> https://equinoxOLI.org >>> >>> phone: 877-OPEN-ILS (673-6457) >>> >>> direct: 770-709-5572 >>> >>> _______________________________________________ >>> Evergreen-general mailing list >>> [email protected] >>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >>> >>> _______________________________________________ >>> Evergreen-general mailing list >>> [email protected] >>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >>> >>> _______________________________________________ >>> Evergreen-general mailing list >>> [email protected] >>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >>> >> >> >> -- >> Dan Briem >> Harrison Public Library >> 2 Bruce Ave. Harrison, NY 10528 >> (914) 835-0324 >> harrisonpl.org <https://www.harrisonpl.org> >> _______________________________________________ >> Evergreen-general mailing list >> [email protected] >> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >> > _______________________________________________ > Evergreen-general mailing list > [email protected] > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >
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