The first thing I'd do is see if that user can logon to his Outlook profile 
from a different machine.  If he can, then my suspicion would be that his 
machine is not properly resolving the server name.  To test that, ping the 
server by IP and then by name.  If it replies by IP and not by name, you have 
either a WINS or a DNS issue on that machine, probably a misconfigured WINS 
server address.

If he can't log on to his Outlook profile from a different machine, but CAN log 
onto his OWA on any machine, then there's something wrong with the Outlook 
profile setup or the way he's logging onto the network.  I wouldn't be entirely 
shocked to find out he's mistyping his logon domain.
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