We do restores in the following instances
1) It was our fault (rare but it does happen).
2) Auditors/company lawyers need it for legal reasons.
3) VIP doesn't know how to use email and needs their mail restored
(most common).
4) The server goes belly up.
5) Anything else is handled on a case by case basis.
Regards.
Nate Couch
EDS Messaging
> ----------
> From: Pelfrey, Paul
> Reply To: [EMAIL PROTECTED]
> Sent: Friday, April 5, 2002 15:06
> To: [EMAIL PROTECTED]
> Subject: Policy Q's.
>
>
> What do y'all use as a trigger for a mailbox restore?
>
> New E2K Environment, not much in the way of policy implemented before my
> arrival.
>
> User mangled calendar data out with Palm synch issue.
>
> Want's database restore to bring calendar back. We do have a spare
> server for restores..
>
> Q: How bad does it have to be for you to do a restore? Complete loss of
> mailbox? Lost of one contact? What's your policy on what neccessitates a
> restore, and when is it 'it sucks to be you' time?
>
> >__________________________________
> >Paul E. Pelfrey, MCSE, MCP, A+
> >Messaging Engineer, Cardinal Health, Inc.
> >7000 Cardinal Place, Dublin, OH 43017
> >*:614.757.3777 Cell*: 614.374.4088
> >*:[EMAIL PROTECTED]
> >
>
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