whinge? -----Original Message----- From: Glenn Corbett [mailto:[EMAIL PROTECTED]] Sent: Wednesday, April 10, 2002 7:45 AM To: Exchange Discussions Subject: Re: Policy Q's.
Paul, Normally its how loud they whinge, how important the data is, and how high up the management food chain they can go (and not in that order) The first response should probably be "No, you cant have it back", then work from there. Don't ask why they want it back, they will always have some lame excuse. Users will try to get IT to do it, even if they don't REALLY need the data back. In some organisations I've dealt with, there is a financial penalty for getting data back (when the problem was user induced), since the IT guys typically would do it after hours (too busy during the day to build EX servers). That normally puts things into perspective, and if the data IS critical, they will pony up the money to have it done. Their management will need to supply the money, and would be in a better position to a) deal with the whinging user (always a good thing), b) decide how important the data is, c) usually make sure it doesn't happen again. Obviously with server failures or entire DB corruption, that sort of thing gets fixed, no questions asked. Glenn ----- Original Message ----- From: "Pelfrey, Paul" <[EMAIL PROTECTED]> To: "Exchange Discussions" <[EMAIL PROTECTED]> Sent: Saturday, April 06, 2002 7:06 AM Subject: Policy Q's. What do y'all use as a trigger for a mailbox restore? New E2K Environment, not much in the way of policy implemented before my arrival. User mangled calendar data out with Palm synch issue. Want's database restore to bring calendar back. We do have a spare server for restores.. Q: How bad does it have to be for you to do a restore? Complete loss of mailbox? Lost of one contact? What's your policy on what neccessitates a restore, and when is it 'it sucks to be you' time? >__________________________________ >Paul E. Pelfrey, MCSE, MCP, A+ >Messaging Engineer, Cardinal Health, Inc. >7000 Cardinal Place, Dublin, OH 43017 >*:614.757.3777 Cell*: 614.374.4088 >*:[EMAIL PROTECTED] > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
