complain, moan, whine, generally act like a user is expected to.
----- Original Message ----- From: "Hunter, Lori" <[EMAIL PROTECTED]> To: "Exchange Discussions" <[EMAIL PROTECTED]> Sent: Thursday, April 11, 2002 4:10 AM Subject: RE: Policy Q's. > whinge? > > -----Original Message----- > From: Glenn Corbett [mailto:[EMAIL PROTECTED]] > Sent: Wednesday, April 10, 2002 7:45 AM > To: Exchange Discussions > Subject: Re: Policy Q's. > > > Paul, > > Normally its how loud they whinge, how important the data is, and how high > up the management food chain they can go (and not in that order) > > The first response should probably be "No, you cant have it back", then work > from there. Don't ask why they want it back, they will always have some lame > excuse. Users will try to get IT to do it, even if they don't REALLY need > the data back. > > In some organisations I've dealt with, there is a financial penalty for > getting data back (when the problem was user induced), since the IT guys > typically would do it after hours (too busy during the day to build EX > servers). That normally puts things into perspective, and if the data IS > critical, they will pony up the money to have it done. Their management will > need to supply the money, and would be in a better position to a) deal with > the whinging user (always a good thing), b) decide how important the data > is, c) usually make sure it doesn't happen again. > > Obviously with server failures or entire DB corruption, that sort of thing > gets fixed, no questions asked. > > Glenn > > ----- Original Message ----- > From: "Pelfrey, Paul" <[EMAIL PROTECTED]> > To: "Exchange Discussions" <[EMAIL PROTECTED]> > Sent: Saturday, April 06, 2002 7:06 AM > Subject: Policy Q's. > > > > What do y'all use as a trigger for a mailbox restore? > > New E2K Environment, not much in the way of policy implemented before my > arrival. > > User mangled calendar data out with Palm synch issue. > > Want's database restore to bring calendar back. We do have a spare > server for restores.. > > Q: How bad does it have to be for you to do a restore? Complete loss of > mailbox? Lost of one contact? What's your policy on what neccessitates a > restore, and when is it 'it sucks to be you' time? > > >__________________________________ > >Paul E. Pelfrey, MCSE, MCP, A+ > >Messaging Engineer, Cardinal Health, Inc. > >7000 Cardinal Place, Dublin, OH 43017 > >*:614.757.3777 Cell*: 614.374.4088 > >*:[EMAIL PROTECTED] > > > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
